General Manager

KW PROPERTY MANAGEMENT AND CONSULTING•Aventura, FL

About The Position

The General Manager provides management, direction, and leadership to ensure a property is maintained and operated in accordance with KW Property Management (KWPM) objectives. This role is the primary employee liaison among the client, KWPM, and internal support staff, and works closely with the Association Board of Directors and/or Developer to manage the community and resolve problems. The General Manager is responsible for delivering professional, customer-oriented service and coordinating the company’s property management obligations. The position oversees association operations, including budgeting and financial reporting, property records, vendor contracts, staff supervision, resident move-ins, community communications, applications, violations, collections, and maintenance records. The General Manager prepares management reports, presentations, action plans, and recommendations; maintains knowledge of applicable regulations and community documents; and manages time across multiple projects. The role supervises on-site staff, including the Property Manager, and requires a Florida Community Association Manager (CAM) license.

Requirements

Five years of experience as a Community Property Manager managing community operations, including staff and service contracts.
High school diploma.
Florida Community Association Manager (CAM) license.
Valid Florida driver's license.
Strong working knowledge of customer service principles and practices.
Ability to read, analyze, and interpret technical procedures, leases, regulations, and similarly complex documents.
Proficiency and working knowledge of Microsoft Office applications.
Flexibility to work extended periods and hours that may include nights and weekends.
Ability to respond to and address emergency situations in a timely manner.

Nice To Haves

College degree.
Bilingual proficiency in English and Spanish at locations where required.

Responsibilities

Serve as the company's primary coordinator for assigned properties and ensure property management obligations are met or exceeded.
Prepare the association's annual budget and analyze and distribute monthly financial statements, including budget variances, cash management, and receivables collection strategies.
Maintain complete and accurate property files, records, communications, and documents in company systems, and provide timely status reports.
Coordinate with headquarters support staff on company procedures for processing and distributing information.
Supervise on-site team members, evaluate service needs and performance, promote safety standards, and motivate staff to work as a team.
Build collaborative working relationships across departments and project teams; prepare for and chair team meetings.
Maintain current knowledge of state and regulatory agency statutes, client community documents, policies, and procedures.
Coordinate new resident move-ins, provide staff and building orientation, explain available services, and review building rules and regulations.
Set and maintain high performance standards through personal follow-up on service delivery.
Respond to calls and correspondence promptly and professionally, and maintain professional relationships with the Board of Directors, unit owners, and vendors.
Run Board of Directors meetings when necessary in accordance with Robert's Rules of Order.
Prepare management reports covering administrative matters, financial status, property condition, project progress, and recommendations.
Prepare professional presentations of reports, action plans, budgets, and bid analyses.
Support KWPM's values, philosophy, and goals and follow company policies.
Organize time effectively and balance competing demands from multiple projects.
Attend monthly Managers' meetings.
Monitor, evaluate, and negotiate contracts; obtain vendor insurance certificates naming the Association and KW Property Management as additional insured and certificate holder, and obtain vendors' business licenses.
Update association communications, including menu boards, newsletters, and the association website.
Process violations, work orders, architectural control applications, lease applications, and sale applications as required.
Track asset cash balances and available funds for projects, and manage cash flow for capital improvements.
Monitor aging reports, pursue timely legal action, and update the collection module.
Maintain equipment maintenance logs and inventory, and update the preventive maintenance manual quarterly.
Travel locally to attend training and/or meetings.