General Manager
About The Position
The General Manager/Market Leader is responsible for the overall productivity and profitability of the market served. The role balances safety, quality, productivity, employee engagement, and market growth to meet business goals for sales, customer net promoter score, employee engagement, profitability, and growth. This includes retaining current customers, adding new customers, and expanding service lines. The General Manager leads, coaches, develops, and engages the Sales team and support staff to drive profitable, sustainable growth. The role focuses on sales, operations, and administration. The General Manager develops sales targets, monitors performance, and implements program guidelines to achieve customer satisfaction and meet or exceed budgets. They oversee operations to maximize productivity and safety, manage fleet and branch resources to deliver services on time and meet quality and regulatory standards, and oversee paperwork and data entry. They also implement guidelines and lead process-improvement sessions. The position includes working outside and visiting properties to support landscape health and managing and mentoring the team.
Requirements
- Degree in Business Management, Arboriculture, Forestry, or Environmental Sciences, or equivalent experience.
- Successful track record selling residential and/or commercial services through a branch-based business.
- Demonstrated people-leadership skills, including coaching, developing, and retaining sales, office, and hourly production team members and building an engaging site culture.
- Previous P&L and operations management experience.
- High proficiency in analyzing data and drawing insights to inform business decisions.
- ISA Certification or willingness to obtain it.
- Experience with logistics and day-to-day business operations; experience in the green industry or general residential/recurring services is preferred.
- Valid U.S. driver's license.
- Must be authorized to lawfully work in the U.S.
- Ability to frequently lift and/or move up to 50 pounds.
Nice To Haves
- Experience in the green industry or general residential/recurring services.
Responsibilities
- Manage the market’s overall productivity and profitability.
- Balance safety, quality, productivity, employee engagement, and market growth to achieve business goals.
- Retain current customers, acquire new customers, and expand service lines.
- Lead, coach, develop, and engage the Sales team and support staff.
- Develop sales targets, monitor performance, and implement program guidelines to support customer satisfaction and meet or exceed budgets.
- Oversee operations to maximize productivity and safety.
- Manage fleet and branch resources to deliver services on time and meet quality and regulatory requirements.
- Oversee paperwork and data entry, implement guidelines, and initiate process-improvement sessions.
- Visit properties and support the health and well-being of clients’ landscapes.
- Manage and mentor the team.
Benefits
- Annual and quarterly bonuses plus equity.
- Relocation assistance available.
- Training opportunities and support for continuing education.
- Health and dental benefits.
- Paid time off.
- Vehicle program.
- Bonus plan.
- Matched 401(k).
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What This Job Offers
Job Type
Full-time
Career Level
Manager
