General Manager #9880

FiveStar Careers•Tompkinsville, KY

20d

About The Position

The General Manager is responsible for the overall operations of the assigned store, including accounting, marketing, customer service, human resources, and food service. The General Manager manages, assists, and directs the store team in accordance with company policies and procedures. This is a hands-on role involving daily store operations, team training, inventory and merchandising, food-service oversight, and review of store financial performance.

Requirements

High school diploma, GED, or equivalent experience.
At least 1 year of retail management experience or equivalent educational background.
Valid driver’s license.
Must be at least 18 years old.
Professional appearance and positive attitude.
Team player who is customer-focused, honest, hardworking, and has excellent attendance.
Basic computer skills.
Ability to work different shifts, including a.m., p.m., and overnight, as well as weekends and holidays.
Ability to stand, push, pull, reach, bend, squat, climb, walk, lift up to 55 pounds, work in cold indoor environments of 35 degrees or less, and perform food-service preparation.
Ability to work in varying seasonal weather conditions.

Responsibilities

Perform customer service, management, and food-service responsibilities and participate hands-on in daily operations.
Partner with the FiveStar team to provide customer service in accordance with company policies and procedures.
Ensure timely and thorough training of the store team.
Address store-level issues effectively to support long-term problem resolution.
Educate the store team about policies and communications and follow up on them.
Manage merchandising and adequate inventory levels, including displays, pricing, promotional signage, and out-of-stocks.
Practice and promote the FiveStar treatment by fostering a friendly atmosphere, meeting customer needs, and using suggestive selling.
Ensure inventory-control methods are in place, equipment is in good condition, staffing is adequate, labor budgets are followed, accounting and paperwork are completed on time, and safety and robbery-prevention guidelines are in place.
Oversee food operations, including food-service area appearance, food quality, tracking, promotions, signage, and compliance with food-service guidelines.
Review profit-and-loss statements and implement changes to improve store performance.