General Manager

Restaurant Technologies•Henrico, VA

14d

About The Position

The General Manager I leads individuals and team leaders at a depot serving upwards of 800 customers. Depending on the size of the operation, the role is supported by an Operations Manager who manages part of the hourly team; the General Manager may also directly supervise a segment of the hourly workforce. The position is responsible for team engagement, safety and regulatory compliance, fleet performance, service excellence in oil distribution, and achieving financial and operational goals through effective leadership and continuous improvement. Travel is up to 20%.

Requirements

Operations experience required; one or more years is strongly preferred.
Management experience required; one or more years is strongly preferred.
Ability to motivate others and build highly engaged, effective teams.
Ability to manage employee performance through coaching conversations, conflict resolution, and employee development.
Managerial courage to address performance issues, handle difficult conversations, and lead confidently.
Ability to manage customer service challenges and reach mutually beneficial outcomes.
Strong business acumen and a track record of achieving financial and operational results.
Excellent interpersonal communication skills and ability to influence across organizational levels.
Self-awareness, understanding of personal strengths and growth areas, and an active approach to seeking improvement.
Ability to thrive in a fast-paced, growth-oriented environment.

Nice To Haves

Bachelor's degree in business or a related field is strongly preferred.
Route-based service industry experience is strongly preferred.
Experience leading a distribution function is strongly preferred.

Responsibilities

Manage team engagement and performance by monitoring KPIs such as retention, open positions, work schedules, and engagement scores; provide feedback, recognize successes, and promote continuous improvement.
Implement and enforce safety policies, training, procedures, and OSHA-compliant practices; coach and mentor employees on safety awareness and driving skills.
Oversee fleet performance and maintenance, including driver pre- and post-trip inspections and relationships with maintenance providers; monitor fleet downtime, vehicle uptime, and preventative maintenance KPIs.
Ensure compliance with DOT regulations, including hours of service and driver qualifications; review compliance metrics and coach drivers using Samsara.
Oversee installation of Oil Management systems at customer sites and monitor equipment performance and related KPIs.
Oversee RT equipment performance and functionality, staffing, coaching, KPI achievement, and action plans to address service performance gaps.
Manage delivery of fresh cooking oil and collection of used cooking oil, monitoring efficiency and service levels.
Ensure depot inventory accuracy by overseeing receiving, shipments, transfers, and verifications for oil routes and installations or services.
Oversee depot HACCP compliance, employee training on food safety and FDA regulatory requirements, cleanliness, and inspection readiness.
Analyze depot operating expenses against budgets and forecasts, identify cost-saving opportunities, and prepare, monitor, and report P&L statements.