General Manager - Warehouse Operations, Life Science Division

Langham Logistics•Phoenix, AZ

About The Position

The General Manager is responsible for the safety, quality, customer service, cGMP compliance, operational efficiency, and profitability of a multi-client, pharmaceutical-grade logistics facility. The role oversees warehouse operations, cold-chain management, receiving, storage, order fulfillment, quality assurance, distribution, and site support functions. It ensures pharmaceutical products and raw materials are received, stored, handled, and shipped in accordance with domestic and international regulatory requirements and client-specific standards, maintaining temperature integrity, accurate fulfillment, documentation integrity, and product integrity. Working closely with executive leadership, the General Manager establishes annual operational goals, budgets, quality objectives, client service metrics, and continuous improvement initiatives. The role enforces and monitors policies for cGMP/GDP quality systems, EHS, security, facility engineering, and employee training, keeping the site prepared for regulatory inspections and client audits. The General Manager develops personnel across departments, ensuring employees are trained, qualified, and perform to high standards. The role is accountable for operational commitments to facility clients, including service levels for storage, picking, packing, labeling, kitting, cold-chain distribution, and inventory control. It also manages financial discipline, staffing, operational performance, regulatory requirements, and cross-functional initiatives.

Requirements

Bachelor’s degree in Supply Chain/Logistics, Life Sciences, Engineering, or a related field.
10+ years of progressive leadership experience in a highly regulated supply chain environment.
5+ years of experience in a cGMP/GDP-regulated pharmaceutical or life sciences environment.
Experience managing cold-chain operations, quality systems, and regulatory agency and client audits.
Experience managing P&L, labor cost optimization, CapEx projects, and high-value inventory.
Deep understanding of cGMP/GDP principles, FDA regulations, EU GDP, DSCSA, and pharmaceutical logistics.
Strong leadership, coaching, and staff development abilities.
Commitment to quality, compliance, and accuracy.
Strong communication, decision-making, and risk management capabilities.
Ability to manage competing priorities in a fast-paced environment.
Strong customer service orientation and ability to translate client needs into compliant operational execution.
Proficiency with WMS, ERP systems, and temperature-control technologies.

Nice To Haves

Lean Six Sigma certification.
Other certifications as required by regulatory bodies.

Responsibilities

Oversee all functions within a multi-client pharmaceutical-grade logistics facility, including warehouse operations, cold-chain management, receiving, storage, order fulfillment, quality assurance, distribution, and site support.
Ensure products and raw materials are received, stored, handled, and shipped in compliance with domestic and international regulations and client-specific requirements.
Maintain temperature integrity, accurate order fulfillment, process compliance, documentation integrity, and product integrity.
Partner with executive leadership to establish annual operational goals, budgets, quality objectives, client service metrics, and continuous improvement initiatives.
Enforce and monitor cGMP/GDP quality systems, EHS, security, facility engineering, and employee training policies.
Maintain readiness for regulatory inspections and client audits.
Develop personnel and ensure employees are trained, qualified, and performing to required standards.
Foster ownership, continuous improvement, documentation integrity, and proactive issue identification.
Deliver client operational commitments and service levels for storage, picking, packing, labeling, kitting, cold-chain distribution, and inventory control.
Lead and align operations, quality, engineering, customer service, and support departments.
Manage the needs, workflows, and compliance expectations of multiple pharmaceutical and life sciences clients.
Manage labor planning, capacity planning, operational cost control, facility budgets, and financial discipline.
Monitor operational KPIs, including quality, inventory accuracy, temperature-excursion prevention, productivity, throughput, workforce turnover, and safety incidents.
Communicate operational performance, risks, recurring challenges, and improvement recommendations to senior leadership.
Ensure the workforce is adequately staffed, trained, and qualified for customer workflows, compliance standards, and peak-volume demands.
Coordinate cross-functional projects with internal and customer subject-matter experts to deliver compliant, timely solutions.
Identify and execute customer-specific regulatory and licensing requirements, certifications, and documentation.