General Manager

Greystar • San Jose, CA

20d • $110,000 - $120,000

About The Position

The General Manager manages the day-to-day operations of two or more assigned properties, including team members, daily activities, and resources, to achieve budgeted financial and operational goals. The role ensures that property operations comply with company policies and procedures and applicable laws and regulations governing multifamily housing, including Fair Housing, the Americans with Disabilities Act, and the Fair Credit Reporting Act.

The General Manager supports property budgeting and financial performance, manages vendor invoices and expenditures, oversees leasing and lease enforcement, and develops marketing strategies to meet occupancy and revenue goals. The role promotes resident satisfaction, maintains property standards, supervises property staff, and supports relationships with property owners. The position also completes accounting, financial, administrative, and other reports and duties as assigned.

Requirements

• Four to six years minimum of relevant experience applying property management, sales, marketing, and customer service skills to manage apartment community operations, resolve customer issues, complete financial records and reports, increase sales revenue, and coordinate a team.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent communication, conflict resolution, and customer service skills.
• Detail-oriented and self-motivated, with the ability to work independently, lead, and collaborate as a team member.
• Hold all licenses and certifications required by applicable state and local jurisdictions.
• Valid driver's license to drive a golf cart on the property; ensure other on-site staff with golf cart access also hold a valid driver's license.
• Proficiency with internet, word processing, spreadsheet, and database management programs.
• Strong proficiency with property management software.
• Management and supervisory skills to hire, lead, direct, evaluate, and manage subordinate and team members, including maintenance specialists.
• Ability to access all exterior and interior parts of the property and amenities.
• Ability to push, pull, lift, carry, or maneuver up to 20 pounds independently and 50 pounds with assistance.

Nice To Haves

• Bachelor’s degree from an accredited college or university, preferably in Business Management, Real Estate, or a related field.
• Experience with Entrata, Yardi, and/or OneSite property management software.

Responsibilities

• Provide input into property budgets by analyzing financial statements, marketing information, and operational reports.
• Meet revenue targets by setting rent rates, ensuring timely collection and posting of rent and fees, making bank deposits, and preparing and reviewing monthly financial status reports.
• Approve vendor, contractor, and service provider invoices by reconciling work or purchases, verifying insurance certificates, coding charges, and coordinating with vendors, accounting, and owners as needed.
• Control expenditures within the approved budget and manage the petty cash fund.
• Oversee lease enforcement, including approving prospective resident applications, discounts, and renewal leases; conducting apartment inspections; following notice requirements; evicting residents; and imposing and collecting allowable lease charges.
• Analyze market and economic trends and implement short- and long-range marketing and leasing strategies to meet occupancy and revenue goals.
• Promote resident satisfaction and retention by responding to complaints, questions, and requests and addressing service issues; ensure maintenance staff meet company standards for service requests.
• Conduct property inspections and take action to ensure grounds, buildings, and amenities meet safety, cleanliness, appearance, and appeal standards.
• Supervise property staff, including interviewing, hiring, orienting, training, and managing performance in accordance with company policies and practices.
• Support client and owner relationships by holding meetings, conducting property tours, providing performance updates, and responding to requests.
• Complete accounting, financial, administrative, and other reports and perform other duties as assigned or necessary.
• For California positions, manage the lease process using the California-specific Lease File Checklist to ensure lease documents are complete, compliant, and consistently organized.

Benefits

• Competitive medical, dental, vision, disability, and life insurance benefits; low or free basic employee medical costs for employee-only coverage.
• Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; birthday off after one year of service; and additional vacation accrued with tenure.
• Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount and unit availability.
• Six-week paid sabbatical after 10 years of service and every five years thereafter.
• 401(k) with company match up to 6% of pay after six months of service.
• Paid parental leave and lifetime fertility benefit reimbursement up to $10,000, including adoption or surrogacy.
• Employee Assistance Program.
• Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
• Charitable giving program and benefits.
• May be eligible for weekly, monthly, and/or quarterly bonus programs for onsite property positions.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager