General Manager Warehouse

BALL EQUIPMENT • Romeo, MI

18d • $80,000 - $90,000 • Onsite

About The Position

The General Manager Warehouse leads warehouse operations through the RPPC, Shipping, and Returns supervisors, and is accountable for the combined performance of receiving, storage, picking, packing, loading, and returns. The position is primarily focused on managing through supervisors rather than routine production work, with hands-on training or assistance when needed. The role reports to the Vice President of Operations and leads the RPPC Supervisor, Shipping Supervisor, and Returns Supervisor.

The General Manager sets priorities, reviews departmental results, balances staffing and resources, addresses cross-department issues and operational bottlenecks, and maintains accountability for inventory handling, order accuracy, protective packaging, and timely carrier handoff. The role coordinates investigations into recurring errors, manages resources within the approved budget, develops supervisors, identifies operational needs, and coordinates warehouse requirements with other departments. The General Manager must be trained, evaluated, and authorized to operate warehouse forklifts/hi-los, or be willing and able to complete company-provided training and evaluation, and provide equipment-operation backup when needed.

The position involves both office and warehouse work. Physical activities include standing and walking throughout warehouse areas, computer-based planning and reporting, occasional bending and reaching, handling products and tools, and occasionally lifting or moving items up to 50 pounds. The work environment may include varying temperatures, dust, noise, and regular exposure to powered industrial equipment and moving mechanical parts. Overtime, weekend, or holiday work may be required to meet business needs.

Requirements

• Previous warehouse leadership or management experience overseeing receiving, inventory, picking, packing, shipping, order fulfillment, and returns.
• Demonstrated ability to lead and develop supervisors, delegate clearly, establish priorities, and hold teams accountable for results.
• Experience balancing staffing, workload, equipment, and resources across multiple departments and operating schedules.
• Strong problem-solving skills, including investigating errors, identifying root causes, and improving processes.
• Ability to interpret operational reports, monitor performance, and manage resources within an approved budget.
• Proficiency with warehouse or inventory management systems, email, spreadsheets, and computers.
• Working knowledge of inventory accuracy, protective packaging, carrier deadlines, and safe warehouse practices.
• Clear communication and coordination skills when working with employees, leadership, Customer Service, accounting, purchasing, and other departments.
• Forklift/hi-lo experience is preferred; must complete company-required training and evaluation and obtain authorization before operating equipment.
• Must be able to perform essential job functions with or without reasonable accommodation.
• Ability to occasionally lift, carry, and move products or packages weighing up to 50 pounds, using assistance or material-handling equipment for heavier or awkward items.

Nice To Haves

• Forklift/hi-lo experience.

Responsibilities

• Set warehouse priorities, review departmental results, and hold supervisors accountable for directing their teams.
• Resolve issues that cross departments without duplicating supervisors’ daily assignments.
• Balance staffing, workload, and resources across warehouse operations.
• Support the earlier picking schedule and later shipping and carrier-loading window, addressing bottlenecks that threaten daily commitments.
• Maintain accountability for inventory handling, order accuracy, protective and efficient packaging, and timely carrier handoff.
• Coordinate investigation of recurring errors and operating problems.
• Manage warehouse resources within the approved budget.
• Identify staffing, training, equipment, and process needs and bring practical recommendations to Lillie.
• Develop supervisors, clarify responsibilities, and ensure workable coverage.
• Stay familiar with warehouse tasks and assist with demonstrations, employee training, or physical work when needed.
• Coordinate warehouse needs with Customer Service, accounting, purchasing, and photography.
• Support organized and safe work practices and reliable handoffs of products and information.
• Complete required forklift/hi-lo training, evaluation, and authorization, and provide equipment-operation backup when needed.
• Observe warehouse operations, coach supervisors, and address workflow issues.
• Review operational results, maintain records, and communicate with employees, leadership, and other departments.

Benefits

• Paid holidays and PTO/sick days.
• 100% employer-paid health, dental, life, and disability benefits.
• Voluntary vision, supplemental life, and long-term disability benefits.
• 401(k) with employer match: 100% match on the first 3% of wages contributed and 50% on the next 2%.
• Employee discounts on parts, units, and services.
• Ongoing training and development.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed