General Manager - Restaurant

Barnes & Noble•Cincinnati, OH

33d•Onsite

About The Position

Joseph Beth Booksellers, now part of Barnes & Noble, is seeking a General Manager to oversee the daily operations of its restaurant. This role involves managing staff, inventory, ordering, optimizing profits, and ensuring guest satisfaction. The General Manager reports to the Area Manager and plays a key role in maintaining the bookstore's independent identity while driving restaurant success.

Requirements

Proficient in food planning and preparation, purchasing, sanitation, security, company policies and procedures, personnel management, recordkeeping, and preparation of reports.
Must possess a valid driver's license.
Must be eligible to work in the United States.
Must agree to background and credit check.
Must be ServSafe certified.

Nice To Haves

College degree is preferred. A combination of practical experience and education will be considered as an alternative.

Responsibilities

Oversee and manage all areas of the restaurant and make final decisions on matters of importance.
Adhere to company standards and service levels to increase sales and minimize costs, including food, beverage, supply, utility and labor costs.
Complete financial and personnel/payroll related administrative duties accurately and on time.
Enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas, ensuring compliance with all relevant laws and standards.
Ensure consistent high quality of food preparation and service.
Maintain a professional restaurant image, including cleanliness, proper uniforms, and appearance standards.
Estimate food and beverage costs, work with the Corporate office for efficient provisioning and purchasing, and supervise portion control to minimize waste.
Estimate food needs, place orders with distributors, and schedule deliveries.
Uphold all ServSafe guidelines.
Set and hold staff accountable to performance and behavior standards.
Ensure positive guest service in all areas and respond to complaints to retain guests.
Ensure proper security procedures are in place to protect employees, guests, and company assets.
Ensure a safe working and guest environment to reduce the risk of injury and accidents, completing accident reports promptly.
Manage shifts, including daily decision making, scheduling, and planning while upholding standards, product quality, and cleanliness.
Investigate and resolve complaints concerning food quality and service.
Provide direction to employees regarding operational and procedural issues.
Interview, hire, supervise, develop, and, when necessary, terminate employees.
Conduct orientation, explain the Company Philosophy, and oversee the training of new employees.
Develop employees by providing ongoing feedback, establishing performance expectations, and conducting performance reviews.
Maintain an accurate and up-to-date plan of restaurant staffing needs and prepare schedules.
Provide strong presence in the local community and high level of community involvement.
Supervise restaurant team members, providing daily direction and support to ensure smooth restaurant operations.
Perform all functions at the restaurant level, including delivery when needed.