General Manager In Training - Grand Rapids

Shoptikal•Grand Rapids, MN

About The Position

The General Manager In Training assists the General Manager with the day-to-day operations of the store. The role includes store functions such as dispensing eyewear, providing patient care, setting performance goals, and delivering financial performance. Under the General Manager’s direction, the position assists with hiring, training, coaching, and performance management of the store team, and leads the team when the General Manager is absent. The role also supports preparation for future General Manager openings through feedback and continuous improvement.

Requirements

ABO/Shopko OCE Certification is required.
High school graduate or equivalent.
Able to analyze and solve issues of varied scope and act decisively to implement solutions.
Solid organizational and planning skills.
Able to monitor progress in relation to goal attainment.
Able to analyze financial data, identify improvement opportunities, and formulate plans to address them.
Able to set impactful goals and motivate the team to deliver results.
Able to multitask and remain flexible in an ever-changing environment.
Demonstrated commitment to providing great customer service.
Solid computer knowledge, including Microsoft Office Suite programs.
Able to communicate effectively at all organizational levels through written and two-way verbal communication.
Able to read and write at a high school graduate level.
Able to sit or stand for extended periods.
Able to lift 10 to 20 pounds.
Able to see near, distance, color, and depth perception.
Manual and finger dexterity, hand/arm steadiness, ability to grip and hold items, and good eye-hand coordination.
Able to bend, twist, reach, and pull.
Able to operate a cash register, optical equipment, and tools.
Able to work normal and/or extended office hours, including evenings, nights, and weekends, to meet established deadlines.
Able to travel independently to support company objectives and personal development.

Nice To Haves

Optician experience.
Supervisory experience with a strong customer service focus, preferably in an optical store or retail setting.

Responsibilities

Lead the team in executing merchandise, operational, and customer service strategies to achieve planned sales, gross margin, and financial results.
Model service, patient care, and selling techniques to maximize customer satisfaction and achieve business objectives.
Complete tasks promptly and respond to patients and customers with urgency.
Drive optical initiatives through appropriate planning and scheduling.
Identify opportunities to grow the business, develop business plans, and follow up on actions to drive profitable sales.
Assist with hiring, developing, training, and managing teammate performance.
Assist with store scheduling.
Ensure the store follows company HR policies and practices and applicable federal and state laws and regulations.
Communicate company initiatives, processes, and key teammate information effectively to the team.
Provide and model excellent customer service in all customer interactions.
Partner with the General Manager to provide the team with direction and feedback related to customer service.
Dispense eyewear according to professional standards.
Partner with the General Manager on key-carrier tasks, including opening and closing the store, cash office duties, committing payroll, and responding to alarm calls.
Act on feedback from the General Manager and Regional/Market Manager to improve continuously and prepare for future General Manager openings.