General Manager in Training

Pizza King • Fort Wayne, IN

54d • Onsite

About The Position

Pizza King is seeking a General Manager in Training (GMIT) who is adaptable, self-motivated, and passionate about customer service. The GMIT will be responsible for running an efficient and profitable operation by maintaining high standards in customer relations, product quality, cleanliness, safety, and staffing. This role requires the desire to become a General Manager and the willingness to assume a General Manager’s role in an assigned store, especially in their absence. The training pay is $18.00 - $20.00 per hour based on experience, with a $650 retention bonus. Upon operating a restaurant location independently, compensation will transition to salary, and additional benefits will become available.

Requirements

• Must be at least 21+ years of age.
• Maintain a valid driver's license.
• Maintain proof of auto insurance.
• Acceptable driving record.
• Reliable vehicle for banking, picking up product, or occasional deliveries.
• Proficient level knowledge of Google Workspace.
• Minimum of five years of experience in restaurant operations.
• Must have a valid Indiana Employee Alcohol Permit and a valid ATC Server Training Certificate to oversee Servers with a Restricted Alcohol Permit (under 21 years of age).

Nice To Haves

• 1 year of general management experience preferred, or an equivalent combination of education and experience.
• ServSafe Certified (required once fully and solely operating a restaurant location).
• Able to maintain a liquor license and any other required permits (required within the first 30 days of employment).
• ATC Server Training Class (required within the first 90 days).

Responsibilities

• Drive a customer-focused culture by resolving customer issues and training team members to exceed service standards.
• Verify food quality from vendors and ensure it meets the highest standards before serving to customers.
• Ensure a safe workplace for employees and customers by facilitating safe work behaviors.
• Maintain food safety standards through direct observation and follow-up with team members.
• Respond quickly and respectfully to customer complaints and make appropriate suggestions to enhance customer satisfaction.
• Acknowledge all customers entering and exiting the store.
• Organize and oversee job tasks for self and employees, maintaining a positive attitude and leading by example.
• Maintain a sense of urgency in all aspects of customer service, striving for efficient and courteous service.
• Promote teamwork and cross-training among employees.
• Administer prompt, fair, and consistent corrective action for policy violations.
• Set priorities, manage details, provide recognition, and conduct effective coaching.
• Verify maintenance of equipment, facility, and grounds to company standards and ensure all equipment is functioning properly.
• Coordinate with the District Manager regarding any operational problems.
• Adhere to cash handling and reconciliation procedures.
• Maintain prescribed opening and closing hours.
• Follow all security procedures and precautions.
• Hire, train, and develop team members and future management personnel to their highest potential (once fully and solely operating a restaurant location).
• Schedule employees based on labor costs and hourly sales reports.
• Work with the marketing department to implement initiatives driving sales growth (once fully and solely operating a restaurant location).
• Train all employees on suggestive selling techniques.
• Continuously analyze sales, food, labor, inventory, and controllables.
• Complete regular inventories and order accordingly, guarding against product unavailability.
• Take corrective action to meet margin and sales growth targets.
• Ensure store compliance with Federal/State/Local requirements.
• Maintain contact with bookkeeper, HR, and operations team.
• Oversee employee scheduling and payroll.
• Ensure the store is organized, maintained, and running efficiently.
• Maintain sales volume by serving high-quality products and providing excellent customer service.
• Maintain established food and labor costs.
• Follow and enforce recipes for consistent product and nutritional value.
• Maintain food safety, customer, and employee safety standards.
• Maintain appearance and cleanliness through established cleaning lists.
• Obtain complete knowledge of operational techniques, standards, policies, and procedures.
• Always follow company procedures and standards.
• Demonstrate excellent teamwork.
• Conduct designated staff meetings and training sessions.
• Attend monthly General Manager meetings.
• Coordinate all phases of operation through correction, direction, and follow-up.
• Maintain awareness in all operational areas.
• Maintain constant communication with General Manager and District Manager.
• Anticipate working opening or closing shifts and potentially for other Pizza King stores.
• Be open to store re-assignment during or after the training period.
• Assume a Shift Manager role until offered a General Manager position.
• Anticipate the General Manager role as directed or assigned, or to cover PTO.
• Expect additional duties and responsibilities as assigned.

Benefits

• Paid Time Off (once fully and solely operating a restaurant location)
• 401(k) program with Employer Match
• Advancement opportunities
• $300 employee referral bonus
• Free meals on and off the clock (once fully and solely operating a restaurant location)
• $50 birthday dinner and paid day off for your birthday
• $3000 potential accumulated yearly bonus based on store’s performance (once fully and solely operating a restaurant location)
• $1000 potential bonus for training other GMIT team members (once fully and solely operating a restaurant location)
• Health, dental, vision, accident, critical illness, life insurance, and short and long term disability options (must maintain 30+ hours per week)
• Years of Service Bonus

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed