General Manager in Training - Retail

Love's Travel Stops & Country Stores•Michigan City, IN

About The Position

At Love’s, Operations Managers assist with and oversee daily operations to drive efficiency, quality, and customer satisfaction. This role leads a team, manages processes, and executes strategies to grow sales and meet organizational goals. It offers an opportunity to make an impact in a supportive team environment. The General Manager in Training has hands-on responsibility for multiple business operations, potentially including a retail store, fuel, restaurant, fresh kitchen, and truck care. The role supports the General Manager in executing tasks, maintaining schedule and cash integrity, completing reports, and understanding financial performance to identify opportunities. The position may require a variety of shifts, including days, afternoons, evenings, nights, occasional overnights, weekends, and holidays.

Requirements

At least 2 years of management experience in retail, travel stop or convenience store, big box, grocery, or department store settings.
At least 2 years managing operations with annual sales volume of $2 million or more.
At least 2 years affecting and interpreting budgets and profit and loss statements.
At least 2 years supervising and training 5–10 or more employees.
Ability to successfully complete a pre-employment drug screen and background check; additional screening may include a motor vehicle check and/or DOT physical.
Excellent communication and interpersonal skills with a focus on customer satisfaction.
Strong customer service, rapport-building, and sales skills.
Strong organizational and multitasking abilities with attention to detail.
Effective teamwork skills.
Ability to use computer programs, systems, and technology tools as part of daily operations.
Ability to talk, hear, move around, lift up to 50 pounds, and see clearly to perform job duties.

Responsibilities

Oversee multiple business operations, potentially including retail, fuel, restaurant, fresh kitchen, and truck care.
Maintain a safe, clean, and well-maintained facility, including restrooms, showers, facilities, and equipment, and conduct safety checks.
Drive sales through efficient ordering, stocking, inventory management, and merchandising standards.
Assist the General Manager with task execution and completion, schedule and cash integrity, and daily, weekly, and monthly reporting.
Analyze profit and loss statements and make changes to capture and capitalize on opportunities.
Collaborate with managers on talent acquisition.
Manage operations and employee-vehicle deployment to support customer satisfaction.