General Manager in Training

Pizza King•Fort Wayne, IN

6d•$18 - $20•Onsite

About The Position

Pizza King is hiring an adaptable, self-motivated General Manager in Training with a passion for customer service. The role prepares the employee to run an efficient and profitable restaurant operation while maintaining standards for customer relations, product quality, cleanliness, safety, and staffing. The successful candidate must aspire to become a General Manager and be willing and able to assume that role at an assigned store when needed. During training, the employee may serve as a Shift Manager until offered a General Manager position; responsibilities that apply once fully and solely operating a restaurant location are identified in the posting. The position is based at the Huntertown location listed as 11934 Lima Xing Dr. Base training pay is $18.00–$20.00, based on experience. Salary compensation applies once the employee is solely operating a restaurant location. The role anticipates opening or closing shifts, work at other Pizza King stores, possible store reassignment during or after training, and coverage for a General Manager as directed or assigned. The employee reports to the General Manager, Assistant General Manager (if applicable), and District Manager. The General Manager in Training supports customer service and food safety, leads and develops employees, maintains staffing and store standards, and—once fully and solely operating a location—oversees sales, costs, inventory, scheduling, payroll, and regulatory compliance. Additional duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

Must be at least 21 years of age.
Maintain a valid driver’s license, proof of auto insurance, and an acceptable driving record.
Have a reliable vehicle for bank trips, product pickup, or occasional deliveries.
Minimum of five years of experience in restaurant operations, or an equivalent combination of education and experience.
Proficient knowledge of Google Workspace.
Obtain an Indiana Employee Alcohol Permit and any other required permits within the first 30 days of employment, as stated in the posting.
Complete the ATC Server Training Class within the first 90 days.
Maintain a valid Indiana Employee Alcohol Permit and valid ATC Server Training Certificate to oversee servers with a Restricted Alcohol Permit who are under 21.
Obtain ServSafe certification once fully and solely operating a restaurant location.
Be able to maintain a liquor license and any other required permits.
Attend work as required and meet the stated physical requirements, including frequently lifting up to 50 pounds and being on feet for extended periods.

Nice To Haves

One year of general management experience is preferred.

Responsibilities

Model a customer-focused culture, resolve customer issues, and train team members to meet or exceed customer-service standards.
Verify that food received from vendors and served to customers meets the highest quality standards.
Promote safe work behaviors and ensure food-safety standards through observation and follow-up with team members.
Respond promptly and respectfully to customer complaints, make appropriate suggestive-selling recommendations, and acknowledge customers entering and leaving the store.
Organize and oversee time spent on the job by the manager and employees; maintain a positive attitude, lead by example, and promote urgent, courteous, efficient service and teamwork.
Administer prompt, fair, and consistent corrective action for violations of company policies, standards, and procedures; set priorities, manage details, recognize employees, and coach team members.
Verify that equipment, the facility, and grounds are maintained to company standards and that equipment functions properly; coordinate problems with the District Manager.
Follow cash-handling, reconciliation, security, opening, and closing procedures and maintain prescribed store hours.
Maintain staffing and schedule employees according to labor compensation and hourly sales reports.
Once fully and solely operating a location, hire, train, and develop team members and future management personnel.
Once fully and solely operating a location, work with the marketing department to implement sales initiatives and train employees in suggestive selling.
Once fully and solely operating a location, continually analyze sales, food, labor, inventory, and controllable expenses; complete scheduled inventories, order appropriately, maintain adequate stock, and take corrective action to meet margin and sales-growth targets.
Once fully and solely operating a location, ensure compliance with federal, state, and local requirements and maintain contact with the bookkeeper, HR, and operations team.
Once fully and solely operating a location, manage employee scheduling and payroll; maintain efficient store operations, sales volume, product quality, customer service, food and labor costs, recipe compliance, food and workplace safety, and cleanliness.
Learn and follow operational techniques, standards, policies, and procedures; demonstrate teamwork and coordinate operations through correction, direction, and follow-up.
Conduct designated staff meetings and training sessions and attend monthly General Manager meetings.
Maintain communication with the General Manager and District Manager and maintain awareness of all areas of the operation.
Anticipate opening or closing shifts, work at other Pizza King stores, store reassignment during or after training, and General Manager coverage as directed or assigned.
Assume a Shift Manager role until offered a General Manager position and perform additional assigned duties.
Reach, bend, stoop, frequently lift up to 50 pounds, and remain on feet for extended periods; attend work as required.

Benefits

$650 retention bonus.
Paid time off once fully and solely operating a restaurant location.
401(k) program with employer match.
Advancement opportunities.
$300 employee referral bonus.
Free meals on and off the clock once fully and solely operating a restaurant location.
$50 birthday dinner and a paid day off for the employee’s birthday.
Potential accumulated yearly bonus of up to $3,000 based on store performance once fully and solely operating a restaurant location.
Potential $1,000 bonus for training other General Manager in Training team members once fully and solely operating a restaurant location.
Health, dental, vision, accident, critical illness, life insurance, and short- and long-term disability options for employees maintaining 30 or more hours per week.
Years of Service Bonus at milestone anniversaries.