General Manager in Training

Pizza King•Union City, IN

5d•Onsite

About The Position

Pizza King is seeking a General Manager in Training (GMIT) who is adaptable, self-motivated, and passionate about customer service. The GMIT will be responsible for running an efficient and profitable store by maintaining high standards in customer relations, product quality, cleanliness, safety, and staffing. This role requires the desire to become a General Manager and the ability to assume a General Manager's role in their absence. The training pay is $18.00 - $20.00 per hour, based on experience, with a $650 retention bonus. Upon operating a restaurant location independently, compensation will transition to salary, with opportunities for bonuses based on store performance, training other GMITs, and years of service. Additional benefits include paid time off, a 401(k) program with employer match, advancement opportunities, free meals, a birthday bonus, and various insurance options.

Requirements

Must be at least 21+ years of age.
Maintain a valid driver's license.
Maintain proof of auto insurance.
Acceptable driving record.
Reliable vehicle for going to the bank, picking up product, or delivering occasionally.
Minimum of five years experience in restaurant operations.
Proficient level knowledge of Google Workspace.
Must be able to reach, bend, stoop, and frequently lift up to 50 pounds.
Must be able to be on your feet for extended periods of time.
Attendance at work is required.

Nice To Haves

1 year of general management experience preferred, or an equivalent combination of education and experience.
ServSafe Certified (once fully and solely operating a restaurant location).
Able to maintain a liquor license and any other required permits.
Must have ATC Server Training Class within the first 90 days.
Managers must have a valid Indiana Employee Alcohol Permit and a valid ATC Server Training Certificate to oversee any Server with a Restricted Alcohol Permit (under 21 years of age).

Responsibilities

Drive a customer-focused culture by resolving customer issues and training team members to meet or exceed service standards.
Verify food quality from vendors and ensure it meets the highest standards when served to customers.
Ensure a safe workplace for employees and customers by facilitating safe work behaviors.
Maintain food safety standards through direct observation and follow-up with team members.
Respond quickly and respectfully to customer complaints.
Make appropriate suggestions to customer orders to increase satisfaction using suggestive selling techniques.
Acknowledge all customers entering and exiting the store.
Organize and oversee personal and employee work time.
Maintain a positive attitude and lead by example.
Maintain a sense of urgency in all aspects of customer service.
Strive for the most efficient and courteous service possible.
Promote teamwork and cross-training among employees.
Administer prompt, fair, and consistent corrective action for policy violations.
Set priorities, manage details, provide recognition, and conduct effective coaching.
Verify maintenance of equipment, facility, and grounds to company standards and ensure all equipment functions properly.
Coordinate with the District Manager regarding any operational problems.
Adhere to cash handling and reconciliation procedures.
Maintain prescribed opening and closing hours.
Follow all security procedures and precautions.
Hire, train, and develop team members and future management personnel.
Schedule employees according to labor and sales reports.
Work with the marketing department to implement initiatives for sales growth.
Train all employees on suggestive selling techniques.
Analyze sales, food, labor, inventory, and controllables on a continual basis.
Complete regular inventories and order accordingly.
Prevent product unavailability by maintaining adequate inventory levels.
Take corrective action to meet margin and sales growth targets.
Ensure store compliance with Federal/State/Local requirements.
Maintain contact with the bookkeeper, HR, and operations team.
Manage all employee scheduling and payroll.
Ensure the store is organized, maintained, and running efficiently.
Maintain sales volume by serving high-quality products and providing excellent customer service.
Maintain established food and labor costs.
Follow and enforce recipes for consistent product and nutritional value.
Maintain food safety and customer/employee safety standards.
Maintain appearance and cleanliness through established cleaning lists.
Obtain complete knowledge of operational techniques, standards, policies, and procedures.
Always follow company procedures and standards.
Demonstrate excellent teamwork.
Conduct designated staff meetings and training sessions.
Attend monthly General Manager meetings.
Ensure all equipment is functioning properly.
Coordinate all phases of operation through correction, direction, and follow-up.
Maintain awareness in all operational areas.
Maintain constant communication with the General Manager and District Manager.
Anticipate working opening or closing shifts.
Anticipate working for other Pizza King stores.
Accept store re-assignment during or after the training period.
Assume a Shift Manager role until offered a General Manager position.
Anticipate the General Manager role as directed or assigned or to cover PTO.
Accept additional duties and responsibilities as assigned.

Benefits

Paid Time Off (once fully and solely operating a restaurant location)
401(k) program with Employer Match
Advancement opportunities
$300 employee referral bonus
Free meals on and off the clock (once fully and solely operating a restaurant location)
$50 birthday dinner and paid day off for your birthday
$3000 potential accumulated yearly bonus based on store’s performance (once fully and solely operating a restaurant location)
$1000 potential bonus for training other GMIT team members (once fully and solely operating a restaurant location)
Health, dental, vision, accident, critical illness, life insurance, and short and long term disability options (must maintain 30+ hours per week)
Years of Service Bonus