General Manager in Training

Pizza King • Greenfield, IN

4d • $18 - $20 • Onsite

About The Position

Pizza King is hiring a General Manager in Training who is adaptable, self-motivated, and passionate about customer service. The role is responsible for learning to run an efficient and profitable restaurant operation while maintaining high standards for customer relations, product quality, cleanliness, safety, and staffing. The successful candidate must want to become a General Manager and be willing and able to assume a General Manager’s responsibilities at an assigned store when needed.

The position involves customer service, food quality and safety, team leadership, staffing, training, facility and equipment oversight, cash handling, and compliance with company procedures. Store performance responsibilities apply once the employee is fully and solely operating a restaurant location. The employee may work opening or closing shifts, work at other Pizza King stores, be reassigned during or after training, serve as a Shift Manager until offered a General Manager position, and cover or assume a General Manager role as directed, including during PTO. Base training pay is $18.00–$20.00, based on experience; salary compensation applies once solely operating a restaurant location.

Requirements

• Must be at least 21 years of age.
• Maintain a valid driver’s license, proof of auto insurance, and an acceptable driving record.
• Have a reliable vehicle for bank trips, product pickup, or occasional deliveries.
• Maintain a liquor license and any other required permits.
• Obtain the required permit(s) within the first 30 days of employment.
• Complete the ATC Server Training Class within the first 90 days.
• Managers overseeing servers under 21 with Restricted Alcohol Permits must have a valid Indiana Employee Alcohol Permit and a valid ATC Server Training Certificate.
• At least five years of experience in restaurant operations; one year of general management experience is preferred, or an equivalent combination of education and experience.
• Proficient-level knowledge of Google Workspace.
• Obtain ServSafe certification once fully and solely operating a restaurant location.
• Able to reach, bend, and stoop, and frequently lift up to 50 pounds.
• Able to remain on feet for extended periods.
• Regular attendance at work is required.

Nice To Haves

• One year of general management experience.

Responsibilities

• Model a customer-focused culture by resolving customer issues and training team members to meet or exceed customer service standards.
• Verify the quality of food received from vendors and served to customers.
• Promote safe work behaviors and ensure food safety standards through observation and follow-up.
• Respond promptly and respectfully to customer complaints, make appropriate suggestive-selling recommendations, and acknowledge customers entering and exiting the store.
• Organize and oversee work time for yourself and employees; maintain a positive attitude, lead by example, and promote efficient, courteous service and teamwork.
• Administer prompt, fair, and consistent corrective action for violations of company policies, standards, and procedures.
• Set priorities, manage details, recognize team members, and coach employees effectively.
• Verify that equipment, facilities, and grounds are maintained to company standards; coordinate with the District Manager if problems arise.
• Follow cash-handling, reconciliation, security, and store opening and closing procedures.
• Maintain staffing and schedule employees according to labor compensation and hourly sales reports.
• Once fully and solely operating a restaurant location, hire, train, and develop team members and future management personnel.
• Once fully and solely operating a restaurant location, work with the marketing department to implement initiatives that drive sales and train employees in suggestive selling.
• Once fully and solely operating a restaurant location, analyze sales, food, labor, inventory, and controllable costs; complete inventories, order products, maintain adequate inventory, and take corrective action to meet margin and sales growth targets.
• Once fully and solely operating a restaurant location, ensure compliance with federal, state, and local requirements; maintain contact with bookkeeping, HR, and operations teams; and handle employee scheduling and payroll.
• Once fully and solely operating a restaurant location, maintain an organized, efficient store; uphold product quality, customer service, food and labor costs, recipes, food safety, customer and employee safety, and cleanliness.
• Learn and follow operational techniques, standards, policies, and procedures; demonstrate teamwork and conduct designated staff meetings and training sessions.
• Attend monthly General Manager meetings and coordinate the operation through corrective action, direction, and follow-up.
• Maintain awareness of all areas of the operation and communicate regularly with the General Manager and District Manager.
• Anticipate working opening or closing shifts, working at other Pizza King stores, and being reassigned during or after training.
• Assume a Shift Manager role until offered a General Manager position and anticipate assuming or covering the General Manager role as directed or assigned, including to cover PTO.
• Perform additional duties and responsibilities as assigned.

Benefits

• Paid time off once fully and solely operating a restaurant location.
• 401(k) program with employer match.
• Advancement opportunities.
• $300 employee referral bonus.
• Free meals on and off the clock once fully and solely operating a restaurant location.
• $50 birthday dinner and a paid day off for the employee’s birthday.
• Potential accumulated yearly bonus of up to $3,000 based on store performance, once fully and solely operating a restaurant location.
• Potential $1,000 bonus for training other General Manager in Training team members, once fully and solely operating a restaurant location.
• Health, dental, vision, accident, critical illness, life insurance, and short- and long-term disability options for employees who maintain 30 or more hours per week.
• Years of Service Bonus awarded upon reaching a milestone anniversary.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed