General Manager in Training

Pizza King•New Castle, IN

20d•$18 - $20•Onsite

About The Position

Pizza King is hiring a General Manager in Training at multiple locations, including New Castle, Indiana. The role trains and prepares an adaptable, self-motivated employee with a passion for customer service to run an efficient and profitable restaurant operation. The employee is responsible for maintaining high standards of customer relations, product quality, cleanliness, safety, and staffing, and must be willing and able to assume a General Manager’s role at an assigned store when needed. Training pay is $18.00–$20.00, based on experience; salary compensation applies once the employee is solely operating a restaurant location. The position combines customer service, team leadership, restaurant operations, food and workplace safety, inventory and cost control, and staff development. Some duties and benefits apply only once the employee is fully and solely operating a restaurant location. The role may involve working opening or closing shifts, covering other Pizza King stores, reassignment during or after training, and assuming a Shift Manager role until offered a General Manager position. The employee may be directed or assigned to take on General Manager responsibilities or cover paid time off. The position reports to the General Manager, Assistant General Manager (if applicable), and District Manager. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

Must be at least 21 years of age.
Maintain a valid driver’s license, proof of auto insurance, and an acceptable driving record.
Have a reliable vehicle for bank trips, product pickup, or occasional deliveries.
Have at least five years of experience in restaurant operations, or an equivalent combination of education and experience.
Maintain a liquor license and any other required permits; the posting states these must be obtained within the first 30 days of employment.
Complete the ATC Server Training Class within the first 90 days.
Managers overseeing servers under 21 with a Restricted Alcohol Permit must have a valid Indiana Employee Alcohol Permit and a valid ATC Server Training Certificate.
Have proficient-level knowledge of Google Workspace.
Be willing and able to assume a General Manager role at an assigned store when needed.
Be able to reach, bend, stoop, and frequently lift up to 50 pounds.
Be able to remain on one's feet for extended periods.
Attendance at work is required.

Nice To Haves

One year of general management experience is preferred.
ServSafe certification is required once fully and solely operating a restaurant location.

Responsibilities

Resolve customer issues and model customer-focused service; train team members to meet or exceed service standards.
Verify the quality of food received from vendors and served to customers.
Promote safe work behaviors and ensure food safety standards through observation and follow-up.
Respond promptly and respectfully to customer complaints, use suggestive selling appropriately, and acknowledge customers entering and leaving the store.
Organize and oversee work time for oneself and employees; lead by example, maintain a positive attitude and sense of urgency, and promote efficient, courteous service and teamwork.
Cross-train employees; set priorities, manage details, recognize and coach team members, and administer fair and consistent corrective action for policy or procedure violations.
Ensure equipment, facilities, and grounds meet company standards and function properly; coordinate problems with the District Manager.
Follow cash-handling, reconciliation, security, opening, and closing procedures.
Maintain staffing and schedule employees according to labor compensation and hourly sales reports.
Once fully and solely operating a restaurant location, hire, train, and develop team members and future managers.
Once fully and solely operating a restaurant location, work with the marketing department to implement sales initiatives and train employees in suggestive selling.
Once fully and solely operating a restaurant location, analyze sales, food, labor, inventory, and controllable expenses; conduct inventories, order products, maintain adequate inventory, and take corrective action toward margin and sales-growth targets.
Once fully and solely operating a restaurant location, ensure compliance with federal, state, and local requirements and maintain contact with bookkeeping, HR, and operations teams.
Once fully and solely operating a restaurant location, manage employee scheduling and payroll; keep the store organized and efficient; maintain sales volume, product quality, food and labor costs, recipes, food safety, and customer and employee safety.
Maintain cleanliness throughout the operation by following established cleaning lists.
Learn and follow operational techniques, standards, policies, and procedures; demonstrate teamwork and maintain awareness and communication with the General Manager and District Manager.
Conduct designated staff meetings and training sessions, attend monthly General Manager meetings, and coordinate operations through correction, direction, and follow-up.
Anticipate opening or closing shifts, working at other Pizza King stores, and store reassignment during or after training.
Assume a Shift Manager role until offered a General Manager position and take on General Manager duties as assigned or to cover paid time off.
Perform additional duties and responsibilities as assigned.

Benefits

Paid time off once fully and solely operating a restaurant location.
401(k) program with employer match.
Advancement opportunities.
$300 employee referral bonus.
Free meals on and off the clock once fully and solely operating a restaurant location.
$50 birthday dinner and a paid day off for the employee’s birthday.
Potential accumulated yearly bonus of up to $3,000 based on store performance, once fully and solely operating a restaurant location.
Potential $1,000 bonus for training other General Manager in Training team members, once fully and solely operating a restaurant location.
Health, dental, vision, accident, critical illness, life insurance, and short- and long-term disability options for employees maintaining 30 or more hours per week.
Years of Service Bonus upon reaching a milestone anniversary.