General Manager in Training

Pizza King•Muncie, IN

148d•$18 - $20•Onsite

About The Position

Pizza King is seeking an adaptable, self-motivated General Manager in Training with a passion for customer service. The role involves running an efficient and profitable operation by maintaining high standards in customer relations, product quality, cleanliness, safety, and staffing. The General Manager in Training must be willing and able to assume the responsibilities of a General Manager in an assigned store, especially in their absence.

Requirements

Must be at least 21+ years of age.
Maintain a valid driver’s license.
Maintain proof of auto insurance.
Acceptable driving record.
Reliable vehicle for going to the bank, picking up product, or delivering occasionally.
ServSafe Certified (once fully and solely operating a restaurant location).
Able to maintain a liquor license and any other required permits.
Must obtain ATC Server Training Class within the first 90 days.
Managers must have a valid Indiana Employee Alcohol Permit and a valid ATC Server Training Certificate to oversee any Server with a Restricted Alcohol Permit (under 21 years of age).
Minimum of five years experience in restaurant operations.
Proficient level knowledge of Google Workspace.

Nice To Haves

1 year of general management experience preferred, or an equivalent combination of education and experience.

Responsibilities

Drive a customer-focused culture by resolving customer issues and training team members to meet or exceed service standards.
Verify food quality from vendors and ensure it meets the highest standards before serving to customers.
Ensure a safe workplace for employees and customers by facilitating safe work behaviors.
Ensure food safety standards are met through direct observation and follow-up with team members.
Respond quickly and respectfully to customer complaints.
Make appropriate suggestions to customer orders to increase satisfaction using suggestive selling techniques.
Acknowledge all customers entering and exiting the store.
Organize and oversee the time spent on the job for oneself and all employees.
Maintain a positive attitude and lead by example.
Maintain a sense of urgency in all aspects of customer service.
Strive for the most efficient, courteous service possible.
Promote teamwork and cross-training among all employees.
Administer prompt, fair, and consistent corrective action for any violations of company policies, standards, and procedures.
Set priorities, manage details, provide recognition, and carry out effective coaching for team members.
Verify maintenance of equipment, facility, and grounds to company standards and ensure all equipment is functioning properly, coordinating with the District Manager if a problem exists.
Adhere to cash handling and reconciliation procedures in accordance with company policies and procedures.
Maintain prescribed opening and closing hours.
Follow all security procedures and precautions.
Hire, train, and develop team members and future management personnel to their highest potential (once fully and solely operating a restaurant location).
Maintain staffing levels.
Schedule employees as required by the labor comp and hourly sales report.
Work with the marketing department to ensure initiatives are in place and implemented to drive sales growth (once fully and solely operating a restaurant location).
Train all employees on suggestive selling techniques.
Analyze sales, food, labor, inventory, and controllables on a continual basis.
Complete regularly scheduled inventories and order accordingly.
Guard against product unavailability by maintaining adequate inventory levels.
Take specific corrective action to meet or achieve margin and sales growth targets.
Ensure the store is in compliance with Federal/State/Local requirements.
Maintain contact with the bookkeeper, HR, and operations team.
Responsible for all employee scheduling and payroll (once fully and solely operating a restaurant location).
Ensure the store is organized, maintained, and running efficiently.
Maintain sales volume by serving products of the highest quality and providing excellent customer service.
Maintain established food and labor costs.
Follow and enforce recipes to maintain consistent product and nutritional value.
Maintain food safety requirements along with customer and employee safety.
Maintain appearance and cleanliness in all aspects of operation by following established cleaning lists.
Obtain complete knowledge of operational techniques, standards, policies, and procedures.
Always follow company procedures and standards.
Demonstrate excellent teamwork.
Conduct all designated staff meetings and training sessions.
Attend monthly General Manager meetings.
Assure that all equipment is functioning properly, coordinating with the District Manager if a problem exists.
Coordinate all phases of operation through correction, direction, and follow-up.
Maintain awareness in all areas of operation.
Maintain constant communication with the General Manager and District Manager.
Anticipate working opening or closing shifts.
Anticipate working for other Pizza King stores.
Store re-assignment during or after the training period.
Assume a Shift Manager role until offered a General Manager position.
Anticipate the General Manager role as directed or assigned or to cover PTO.
Expect additional duties and responsibilities as assigned.

Benefits

Paid Time Off (once fully and solely operating a restaurant location)
401(k) program with Employer Match
Advancement opportunities
$300 employee referral bonus
Free meals on and off the clock (once fully and solely operating a restaurant location)
$50 birthday dinner and paid day off for your birthday
$3000 potential accumulated yearly bonus based on store’s performance (once fully and solely operating a restaurant location)
$1000 potential bonus for training other GMIT team members (once fully and solely operating a restaurant location)
Health, dental, vision, accident, critical illness, life insurance, and short and long term disability options (must maintain 30+ hours per week)
Years of Service Bonus - employees are given a bonus once they reach a milestone anniversary
$650 retention bonus