General Manager in Training

Links Car Wash•Houston, TX

12d

About The Position

Links Car Wash is seeking a General Manager In Training to lead site operations, team performance, customer service, and financial results. The role is responsible for creating a safe, efficient, customer-focused environment while supporting revenue growth, operational excellence, and employee development. It is suited to experienced leaders from car wash, retail, hospitality, automotive services, food service, or other customer-focused industries who want to grow with a rapidly expanding organization. The position oversees day-to-day operations, facility maintenance, equipment, inventory, site readiness, performance metrics, staffing, budgets, customer experience, and safety and regulatory compliance. The General Manager In Training recruits and develops employees, resolves customer concerns, analyzes financial performance, and identifies ways to improve efficiency and profitability. The role is based in Houston, Texas. Links Car Wash describes itself as a fast-growing company expanding through acquisitions and new-site development, with plans to add 50 locations annually over the next five years.

Requirements

High school diploma or equivalent.
1–2 years of proven management or site leadership experience, preferably in the car wash industry.
Strong leadership skills and ability to motivate, coach, and develop employees.
Excellent operational, organizational, and project management abilities.
Strong problem-solving and decision-making skills.
Excellent verbal and written communication skills.
Proficiency in Microsoft Office Suite and business or project management software.
Ability to work under pressure and meet labor goals, budgets, and operational deadlines.
Willingness to learn, adapt, and take on new challenges in a fast-paced environment.
Ability to walk, stand, bend, stoop, kneel, twist, reach, and perform repetitive movements for extended periods.
Ability to perform activities involving grasping, lifting, pushing, pulling, and turning.
Ability to work indoors and outdoors in varying weather conditions, including hot and cold temperatures.

Nice To Haves

Experience in car wash operations, automotive services, retail management, hospitality management, or related service industries.
Experience managing budgets, labor costs, inventory, scheduling, and operational performance metrics.
Familiarity with customer service best practices and performance management.

Responsibilities

Oversee day-to-day site operations, workflow, service standards, and operational excellence.
Manage facility maintenance, equipment functionality, inventory levels, and site readiness.
Monitor site performance, labor utilization, productivity metrics, and customer satisfaction scores.
Ensure compliance with company policies, operating procedures, and safety standards.
Conduct routine site inspections and address operational or maintenance concerns.
Implement process improvements to increase productivity, efficiency, and customer experience.
Maintain a clean, organized, and professional site environment.
Recruit, hire, onboard, train, and develop a high-performing team.
Coach and mentor Assistant Managers and Team Members, provide performance feedback, and conduct performance evaluations.
Foster a positive, collaborative, customer-focused workplace culture and promote teamwork and continuous improvement.
Delegate responsibilities while maintaining accountability and operational standards.
Deliver an exceptional customer experience and resolve customer concerns professionally and promptly.
Build customer loyalty through service excellence and relationship-building.
Support local marketing and community engagement initiatives when applicable.
Prepare, manage, and monitor operational budgets.
Analyze financial performance, labor costs, sales trends, and site profitability.
Monitor expenses and implement cost-control measures while maintaining service quality.
Identify opportunities to increase revenue, reduce costs, and improve operational performance.
Ensure accurate reporting and adherence to company financial practices and controls.
Promote workplace safety and implement and enforce safety procedures and risk-management practices.
Ensure compliance with applicable federal, state, local, and company regulations and standards.
Conduct safety meetings and training sessions, and complete incident follow-up as required.
Maintain a safe environment for employees, customers, and vendors.