General Manager in Training

The Wendy's Company•Brandon, MS

25d

About The Position

The General Manager is responsible for executing the store plan to achieve established standards, sales, local marketing programs, and profits. The role accomplishes this primarily through staffing, personnel training, operating, and maintaining the store to maximize customer satisfaction. The position oversees sales and profits, monthly operating budgets, staffing, product quality, service, cleanliness, training, operational controls, policies and procedures, administration, maintenance, employee relations, and performance management. The General Manager develops and executes store plans, communicates financial results and anticipated variances, trains and develops managers and crew, maintains safe and consistent operations, and takes corrective action when performance or operating results require it.

Requirements

Knowledge of Wendy's operating systems, procedures, policies, and procedures.
Knowledge of P&L analysis and corrective measures.
Knowledge of supervisory practices, planning and budgeting, interviewing, and training and development practices.
1–2 years of management or operations experience in the restaurant industry.
Ability to perform all restaurant operations positions and functions.
College degree or equivalent experience in operations.

Responsibilities

Meet budgeted sales and controllable cost targets; develop and execute plans to improve sales and profits.
Develop and execute local store marketing plans with the District Manager in response to market conditions and competitor activity.
Set monthly store budget goals, communicate anticipated variances to the District Manager, and create time-definite plans to address unfavorable trends.
Review, analyze, and communicate budget and P&L information to staff and managers.
Determine crew staffing requirements, ensure adequate crew depth and management bench strength, use the W.O.T.C. program, and maintain application and personnel-file processes.
Train management and crew to prepare and serve quality products, assess product and service quality through customer interactions, and resolve customer complaints within 24 hours.
Measure service times and train personnel to respond promptly and courteously to customers and solicit feedback.
Train personnel to maintain cleanliness, write and execute cleaning plans, and achieve consistently above-satisfactory Q.S.C. scores.
Train personnel on new products and company standards; orient new managers and crew; manage crew orientation and training; and develop managers and high-performing crew members.
Write and manage development plans for managers, train managers in store systems, problem-solving, shift management, leadership, and mentoring.
Meet or exceed the 80% Q.S.C. level and conduct informal Q.S.C. inspections.
Manage production labor and food cost controls; monitor inventory levels to support product availability.
Analyze weekly P&L results and review them with the management team; hold weekly manager meetings and set store priorities and operational goals.
Write and execute store plans based on agreed priorities, delegating responsibilities to other managers and addressing labor-efficiency issues.
Maintain and use store systems to support consistent operations and customer satisfaction.
Follow company manuals, safety procedures, cash-control and security policies, accident reporting procedures, Health Department response procedures, records policies, shift-management guidelines, and EEO and labor-law requirements.
Ensure managers understand and follow company policies and procedures.
Maintain the maximum variance of 0.25% between reported and actual amounts, submit paperwork on time, respond promptly to customer comments, and conduct exit interviews as required.
Train crew and management in scheduled equipment cleaning and preventive maintenance, calibrate equipment as trained, and report and track maintenance issues through completion.
Manage performance problems consistently, support retention, facilitate communication through manager meetings, and administer and communicate the grievance process.
Conduct timely management performance reviews and take appropriate corrective action for crew and management performance problems.