General Manager in Training

Wendy's•Navarre, FL

About The Position

The General Manager in Training is responsible for executing the store plan to meet established standards, sales goals, local marketing objectives, and profit targets. The role maximizes customer satisfaction through staffing, personnel training, store operations, and maintenance. Responsibilities span sales and profit performance, operating budgets, staffing, product quality, customer service, cleanliness, training, operational controls, company policies and procedures, administration, maintenance, employee relations, and performance management.

Requirements

College degree or equivalent experience in operations.
1–2 years of management or operations experience in the restaurant industry.
Ability to perform all restaurant operations positions and functions.
Knowledge of Wendy’s operating systems and procedures, and company policies and procedures.
Knowledge of P&L analysis and corrective measures, supervisory practices, planning and budgeting, interviewing practices, and training and development practices.

Responsibilities

Meet budgeted sales and controllable cost targets; set controllable cost targets and develop plans to improve sales and profits.
Develop and execute local store marketing plans with the District Manager, respond to competitor activity, and promote Wendy’s in the community.
Set and meet monthly store budget goals, communicate anticipated variances to the District Manager, and create time-bound plans to address unfavorable trends in controllable costs, Q.S.C., sales, and profits.
Review, analyze, and communicate budget and P&L information to staff and managers.
Determine crew staffing needs; ensure crew are hired in advance of need, maintain management bench strength and adequate shift coverage, utilize the W.O.T.C. program, and maintain application and personnel files.
Train managers and crew to prepare and serve quality products, meet customer needs courteously and promptly, solicit customer feedback, and maintain cleanliness.
Engage with customers to assess product and service quality and resolve customer complaints within 24 hours.
Measure service times and efficiency; write and execute store cleaning plans through delegation and achieve consistently above-satisfactory Q.S.C. scores.
Train personnel on new products and company standards; orient new managers and crew; manage crew orientation and training; and prepare development plans for managers.
Promote high-performing crew members to available crew leader and shift supervisor positions; train and mentor managers in store systems, problem-solving, cost controls, and Managing Better Shifts skills.
Meet or exceed the 80% Q.S.C. level and conduct informal Q.S.C. inspections.
Control production labor and food costs using flowcharts, the build-to system, and store scheduling and positioning systems; monitor inventory levels to ensure product availability.
Analyze weekly P&L results and review them with the management team; hold weekly manager meetings; set priorities and daily operational goals; and write and execute store plans in coordination with the District Manager.
Identify and address labor-efficiency problems and maintain or modify store systems to support consistent operations and customer satisfaction.
Follow company operations, safety, cash-control, security, accident-reporting, health-inspection, employee-recordkeeping, shift-management, EEO, and labor-law procedures; ensure managers understand and follow policies.
Maintain a maximum 0.25% variance between reported and actual figures, submit paperwork on time, respond promptly to customer comments, and conduct exit interviews as required.
Train crew and managers in scheduled cleaning and equipment maintenance, calibrate equipment as trained by a maintenance technician, and report and track maintenance problems through completion.
Apply consistent performance-management practices, manage employees to maximize retention, facilitate communication through manager meetings, and manage and communicate the grievance process.
Conduct management performance reviews on time and take appropriate corrective action for crew and management performance problems.