General Manager in Training

Pest Hunters/Humbug Holiday Lighting•Greenville, SC

2d•Hybrid

About The Position

Build a Career. Learn a Business. Become a General Manager. We are a growing, locally owned home-services company providing pest control, mosquito control, and professional lighting services throughout the Greater Greenville area. We are seeking a motivated, hands-on General Manager in Training who wants to learn how to operate and grow a service business from the ground up. This is not a traditional office management position. You will initially work alongside ownership and our employees to learn every aspect of the business, including field operations, customer service, scheduling, sales, hiring, training, inventory, equipment, financial performance, and team leadership. As you demonstrate proficiency and leadership ability, you will assume increasing responsibility for managing the day-to-day business. Our objective is to develop the successful candidate into the General Manager responsible for running the company’s daily operations.

Requirements

Leadership potential who wants the opportunity to learn how to run and grow a business.
Hard-working and dependable.
Comfortable working both in the field and in an office.
Strong communicator.
Organized and capable of managing multiple priorities.
Comfortable supervising others.
Willing to hold employees accountable.
Customer-focused.
Mechanically inclined and comfortable learning new equipment and systems.
Comfortable using technology.
Interested in learning sales and business management.
Able to solve problems independently.
Motivated by responsibility and career advancement.
Willing to obtain required pest-control licenses and certifications.
Valid driver’s license and acceptable driving record.

Nice To Haves

Previous pest-control or lighting experience is not required.
Prior experience supervising employees in home services, construction, landscaping, pest control, electrical work, hospitality, retail, logistics, military service, or another service-oriented business is highly desirable.
A college degree is not required.

Responsibilities

Learn and participate in pest and mosquito control services.
Learn and participate in residential and commercial pest-control operations.
Learn and participate in landscape and architectural lighting installation and service.
Learn and participate in holiday lighting installation, maintenance, takedown, and storage.
Learn and participate in customer service and account management.
Learn and participate in scheduling and technician routing.
Learn and participate in estimating and sales.
Learn and participate in inventory and purchasing.
Learn and participate in vehicle, trailer, tool, and equipment management.
Learn and participate in hiring and employee onboarding.
Learn and participate in financial and operational performance management.
Coordinate daily schedules and technician routes.
Ensure jobs are properly staffed and completed on schedule.
Monitor field productivity and workmanship.
Perform quality-control inspections.
Manage inventory, materials, tools, and equipment.
Ensure vehicles and equipment are properly maintained.
Help resolve operational problems.
Improve processes and operating efficiency.
Support field operations when additional help is required.
Recruit and interview prospective employees.
Hire and onboard employees.
Train new technicians.
Schedule and supervise employees.
Establish performance expectations.
Coach employees and provide feedback.
Address performance issues.
Develop employees capable of assuming additional responsibilities.
Plan staffing levels for seasonal changes in demand.
Communicate with customers.
Resolve customer concerns.
Follow up on service issues.
Conduct quality-control inspections.
Monitor customer satisfaction.
Help generate positive customer reviews and referrals.
Identify opportunities to provide customers with additional services.
Follow up with prospective customers.
Conduct site visits.
Prepare or assist with estimates.
Help close sales.
Identify cross-selling opportunities.
Develop relationships with homeowners, businesses, HOAs, property managers, and referral partners.
Participate in local networking and community events.
Develop operating budgets and goals and be accountable for achieving agreed-upon financial and operational targets.