General Manager in Training - Gaithersburg
About The Position
FGG Spa, LLC, a growth-focused franchisee of Hand & Stone Massage and Facial Spa, is seeking a high-energy, sales-driven General Manager in Training for its Gaithersburg, Maryland location. The role focuses on front desk ownership, sales execution, guest experience, team performance, and operational excellence, while preparing the employee for future leadership opportunities. Promotion timing depends on performance, readiness, and business needs; the company aims to develop leaders and promote from within when possible. The GMIT earns hourly pay, uncapped commissions, and performance-based bonuses. Average annual earnings may reach up to $45,000 depending on performance. The organization operates more than 60 locations across 8 states and describes itself as a family-owned company with a people-first culture.
Requirements
- Strong background in sales, customer service, or performance-driven environments.
- Proven ability to lead, coach, or influence a team.
- Strong communication and interpersonal skills.
- High level of accountability and a solutions-oriented mindset.
- Comfort working in a fast-paced, goal-driven environment.
- Flexible availability, including nights, weekends, and holidays.
Nice To Haves
- 1–3 years of leadership experience preferred.
- Experience with booking systems such as Zenoti or similar.
Responsibilities
- Achieve and exceed membership, retail, gift card, and service sales goals.
- Coach the team on sales behaviors and conversion.
- Promote services, upgrades, and current offers.
- Support call handling and booking conversion performance.
- Own daily front desk operations, guest flow, and overall performance.
- Lead, coach, and support the front desk team in meeting sales and service goals.
- Drive accountability for membership conversion, booking efficiency, and guest experience.
- Maintain high standards across client interactions.
- Assist the General Manager with daily operational execution.
- Train, onboard, and develop new and existing front desk team members.
- Support reporting, cash handling, and front desk systems.
- Act as a key leader to maintain consistency and momentum in daily operations.
Benefits
- 401(k) with 5% company match
- Performance-based bonuses and uncapped commissions
- Dental insurance
- Employee discounts on services and products
- Health insurance
- Life insurance
- Paid time off
- Training and development
- Vision insurance
- Growth opportunities within a multi-unit organization
- Strong support system and people-first culture
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
