General Manager III - Store 8979 Kensington, MD

Advance Stores Company•Kensington, MD

10d

About The Position

The General Manager is responsible for achieving store sales and service objectives, growing Professional Customer relationships, and leading the store team. The role oversees hiring, development, performance management, coaching, scheduling, and engagement of Team Members, while ensuring inventory and operational standards are met. The General Manager coaches the team to meet DIY and Professional Customer expectations, handles manager-on-duty responsibilities, leads change, and promotes a respectful, inclusive environment. The position also involves providing DIY services such as battery installation and testing and wiper installation; assisting the District or Region with other functions when requested; analyzing store business and financial reports; and building relationships with Professional Customers. The role requires working a variety of days, evenings, and weekends as needed. It is usually performed indoors, with occasional outdoor work and exposure to various workplace conditions. Physical duties include frequent lifting of up to 50 pounds and occasional lifting of up to 100 pounds.

Requirements

Two to three years of experience managing a team of 10 to 20 Team Members in a fast-paced, highly dynamic retail environment.
Successful experience managing profitability, with proven financial and business acumen.
High school diploma or GED.
Valid driver's license.
Ability to communicate effectively in English, verbally and in writing, and build strong relationships with Customers, peers, and upper management.
Ability to use Microsoft Word and Excel effectively.
Ability to calculate figures and amounts such as discounts, percentages, sales increases, and gross profit percentages.
Ability to review and analyze business reports, including profit and loss statements.
Ability to hold others accountable, inspect work quality, and give inspiring feedback.
Ability to work a variety of days, evenings, and weekends as needed.
Ability to become ASE P2 certified or achieve an equivalent ASE-ready qualification.
Ability to locate and stock parts; perform advanced parts lookup and sourcing, including special orders, FDO, and second sources.
Ability to execute and train store operational processes and procedures, inventory systems, store equipment, POS and parts lookup systems, and DIY testing and diagnostic equipment.
Ability to perform the physical demands of the job, including frequent lifting or moving of up to 50 pounds and occasional lifting or moving of up to 100 pounds.

Nice To Haves

Working knowledge of automotive systems.
Spanish language skills.
Bachelor's degree in business or a related area.
ASE certification.
PowerPoint skills.

Responsibilities

Achieve overall store sales goals and service objectives.
Manage and grow Professional Customer relationships and sales, including creating and holding the team accountable for executing Customer action plans.
Select, hire, develop, manage performance, coach, schedule, and engage store Team Members.
Ensure execution of inventory and operational standards.
Coach Team Members to meet DIY and Professional Customer expectations.
Perform manager-on-duty responsibilities, including touch bases and coaching, floor and phone management, task assignment and completion, safety, and opening and closing duties.
Lead change management and foster a respectful environment for Customers and Team Members.
Provide DIY services, including battery installation and testing and wiper installation.
Assist the District or Region with other functions upon request.
Execute and train on project and product quality recommendations, operational processes, inventory systems, store equipment, POS and parts lookup systems, and DIY testing and diagnostic equipment.
Review and analyze profit and loss statements and other business reports.
Recruit, select, hire, and develop quality Team Members.
Build and grow relationships with Professional Customers.