General Manager III - Store 9587 - Wesley Chapel, FL

Advance Stores Company•Wesley Chapel, FL

4d•Onsite

About The Position

The General Manager leads store sales, customer service, team performance, inventory, and operational execution. The role manages and grows Professional Customer relationships and sales, develops and holds the team accountable to customer action plans, and ensures customers receive effective service for both DIY and Professional needs. The General Manager serves as manager on duty, leads change, and promotes a respectful and inclusive environment for customers and team members. The role includes hands-on DIY service, such as battery testing and installation and wiper installation, as well as support for District or Region functions upon request. The position is eligible for sales commission based on individual or store performance. The work is usually indoors, with occasional outdoor work and exposure to various workplace conditions and hazards.

Requirements

2–3 years of experience managing a team of 10–20 Team Members in a fast-paced, highly dynamic retail environment.
Successful experience managing profitability, with proven financial and business acumen.
High school diploma or GED.
Valid driver's license.
Ability to communicate effectively in English, verbally and in writing, and build strong relationships with Customers, peers, and upper management.
Ability to use Microsoft Word and Excel effectively.
Ability to calculate discounts, percentages, sales increases, and gross profit percentages.
Ability to review and analyze business reports, including profit and loss statements.
Ability to hold others accountable, inspect work quality, and give inspiring feedback.
Ability to execute and train project and product quality recommendations, advanced parts lookup and sourcing, and sourcing from multiple channels, including special order, FDO, and second source.
Ability to become ASE P2 certified or attain an ASE-ready equivalent.
Ability to work the physical demands of the job, including frequent lifting or moving of up to 50 pounds and occasional lifting or moving of up to 100 pounds.
Ability to meet the position's physical demands, including standing or walking predominantly; talking and hearing; using hands and fingers; reaching; climbing or balancing; and stooping, kneeling, crouching, or crawling.

Nice To Haves

Working knowledge of automotive systems.
Spanish language skills.
Bachelor’s degree in business or a related area.
ASE certification.
Ability to use Microsoft PowerPoint effectively.

Responsibilities

Achieve overall store sales goals and service objectives.
Manage and grow Professional Customer relationships and sales, including building and holding the team accountable for executing Customer action plans.
Select, hire, develop, manage performance, coach, schedule, and engage store Team Members.
Ensure execution of inventory and operational standards.
Coach Team Members to meet Customer expectations for both DIY and Professional customers.
Perform manager-on-duty responsibilities, including touch bases and coaching, floor and phone management, task assignment and completion, safety, and opening and closing duties.
Lead change management and foster a respectful environment for Customers and Team Members.
Provide DIY service, including battery installation and testing and wiper installation.
Assist the District or Region with other functions upon request.
Execute and train store operational processes and procedures, including DIY testing and diagnostic equipment, inventory systems and store equipment, and POS and parts lookup systems.
Review and analyze business reports, including profit and loss statements.
Recruit, select, hire, and develop quality Team Members.
Build and grow relationships with Professional Customers.
Work an assortment of days, evenings, and weekends as needed.