General Manager III - Store 9587 - Wesley Chapel, FL

Advance Auto Parts•Wesley Chapel, FL

About The Position

The General Manager leads store sales, service, customer relationships, team performance, inventory, and day-to-day operations. The role is responsible for achieving store sales and service objectives, growing Professional Customer relationships, and ensuring Team Members meet customer expectations for both DIY and Professional customers. The General Manager hires, develops, coaches, schedules, and engages store Team Members; executes operational and inventory standards; and serves as manager on duty, overseeing floor and phone management, task assignment, safety, and opening and closing duties. The role also leads change management and fosters a respectful, inclusive environment. The position includes providing DIY services such as battery installation and testing and wiper installation, as well as assisting the District or Region with other functions when requested. It requires retail leadership and business skills, including reviewing profit-and-loss statements and managing profitability. The employee is predominantly walking or standing and usually works indoors, with occasional outdoor work and exposure to various workplace hazards. The position is eligible for sales commission based on individual or store performance.

Requirements

Two to three years of experience managing a team of 10–20 Team Members in a fast-paced, highly dynamic retail environment.
Successful experience managing profitability, with demonstrated financial and business acumen.
High school diploma or GED.
Valid driver's license.
Ability to work an assortment of days, evenings, and weekends as needed.
Ability to communicate effectively in English, verbally and in writing, and build strong relationships with Customers, peers, and upper management.
Ability to use Microsoft Word and Excel effectively.
Ability to calculate discounts, percentages, sales increases, and gross profit percentages.
Ability to review and analyze business reports, including profit-and-loss statements.
Ability to hold others accountable, inspect work quality, and provide inspiring feedback.
Ability to locate and stock parts; perform advanced parts lookup and sourcing, including special orders, FDO, and second sources.
Safety knowledge and skills.
Ability to become ASE P2 certified or an equivalent ASE-ready qualification.
Ability to execute and train project and product quality recommendations.
Ability to execute and train store operational processes and procedures, inventory systems, store equipment, POS and parts lookup systems, and DIY testing and diagnostic equipment.
Ability to perform the physical demands of the position, including frequently lifting or moving up to 50 pounds and occasionally lifting or moving up to 100 pounds, with or without reasonable accommodation.

Nice To Haves

Working knowledge of automotive systems.
Spanish language skills.
Ability to use Microsoft PowerPoint.
Bachelor’s degree in business or a related area.
ASE certification.

Responsibilities

Achieve overall store sales goals and service objectives.
Manage and grow Professional Customer relationships and sales, including creating Customer action plans and holding the team accountable for executing them.
Select, hire, develop, manage performance, coach, schedule, and engage store Team Members.
Ensure execution of inventory and operational standards.
Coach Team Members to meet the expectations of DIY and Professional Customers.
Perform manager-on-duty responsibilities, including touch bases and coaching, floor and phone management, task assignment and completion, safety, and opening and closing duties.
Lead change management.
Embrace diversity and foster a respectful environment for Customers and Team Members.
Provide DIY services such as battery installation and testing and wiper installation.
Assist the District or Region with other functions upon request.
Execute and train store operational processes, inventory systems, store equipment, POS and parts lookup systems, and testing and diagnostic equipment used for DIY services.
Review and analyze P&L statements and other business reports.
Recruit, select, hire, and develop quality Team Members.
Build and grow relationships with Professional Customers.