General Manager II - Distribution

DHL Supply Chain•Whiteland, IN

1d•Onsite

About The Position

The General Manager II leads the operation of a warehouse within DHL Supply Chain. The role oversees daily receiving, storing, and shipping operations and develops strategies to optimize processes, reduce costs, and improve productivity. The General Manager leads and develops Operations Managers and staff, fosters a strong team culture, and ensures compliance with safety requirements and company policies. The position uses warehouse management systems, automation, and other technology to monitor inventory and performance and identify improvement opportunities. It also manages vendor relationships and site operations in accordance with the commercial agreement, prepares performance and inventory reports, and maintains daily customer contact to support satisfaction and strong relationships. The General Manager is responsible for site profit and loss and prepares and presents Monthly and Quarterly Business Reviews to the customer in collaboration with the team. This is an onsite, second-shift position with a standard Monday-through-Friday schedule of 4:30 PM to 2:30 AM. Team members typically work 10- to 11-hour shifts depending on operational needs. The organization describes its environment as business casual and focused on teamwork, associate development, training, and continuous improvement.

Requirements

At least 5 years of managerial or supervisory experience.
At least 2 years of experience in a supply chain, warehousing, or distribution environment.
Staff management experience.
Bachelor’s degree or equivalent is preferred.

Nice To Haves

Experience in Third Party Logistics (3PL) and/or Contract Logistics.
Profit and loss management experience.
Project management experience.
Warehouse Management Systems (WMS) experience.
Bachelor’s degree or equivalent.

Responsibilities

Oversee day-to-day warehouse operations, including receiving, storing, and shipping goods efficiently and accurately.
Develop and implement strategies to optimize warehouse processes, minimize costs, and maximize productivity.
Lead, motivate, coach, and support Operations Managers and staff while developing a strong team culture.
Ensure compliance with safety regulations and company policies, and oversee operational and personnel activities to maintain a safe, clean, and efficient facility.
Use warehouse management systems, automation, and other technology to track inventory, monitor performance metrics, and identify areas for improvement.
Manage vendor relationships and ensure cost-effective services and supplies while operating the site in accordance with the commercial agreement.
Prepare and analyze reports on warehouse performance, inventory levels, and other key metrics to inform decisions and support continuous improvement.
Maintain close daily contact with customers to build strong relationships and ensure customer satisfaction.
Manage the site's profit and loss, which is directly influenced by customer relationships.
Prepare and present Monthly and Quarterly Business Reviews to the customer, collaborating with the team.