General Manager II - Distribution

DHL (Supply Chain)•South Annville Township, PA

2d•$105,000 - $135,000•Onsite

About The Position

The General Manager II is responsible for the smooth and efficient operation of a warehouse at DHL Supply Chain. The role develops and implements strategic processes to optimize warehouse operations, leads Operations Managers and staff, promotes a safe and productive work environment, and contributes to the success of the organization. The General Manager is also responsible for the site's profit and loss and customer relationships, which directly influence site performance. DHL Supply Chain North America operates more than 500 facilities, employs over 50,000 associates, and has over 150 million square feet of operational space. The organization emphasizes teamwork, associate development, training, and continuous improvement in a business-casual environment.

Requirements

At least 5 years of managerial or supervisory experience.
At least 2 years of experience in a supply chain, warehousing, or distribution environment.
Staff management experience.

Nice To Haves

Experience in Third Party Logistics (3PL) and/or Contract Logistics.
P&L management experience.
Project management experience.
Bachelor’s degree or equivalent.
Warehouse Management Systems (WMS) experience.

Responsibilities

Oversee day-to-day warehouse operations, including receiving, storing, and shipping goods efficiently and accurately.
Develop and implement strategies to optimize warehouse processes, minimize costs, and maximize productivity.
Lead, motivate, coach, and support Operations Managers and staff while developing a strong team culture.
Ensure compliance with safety regulations and company policies, and oversee operational and personnel activities to maintain a safe, clean, and efficient facility.
Use warehouse management systems (WMS), automation, and other technology to track inventory, monitor performance metrics, and identify improvement opportunities.
Manage vendor relationships and ensure cost-effective services and supplies while operating the site in accordance with the commercial agreement.
Prepare and analyze reports on warehouse performance, inventory levels, and other key metrics to inform decisions and drive continuous improvement.
Maintain close daily contact with customers to build strong relationships and ensure customer satisfaction.
Manage the site's profit and loss (P&L), which is directly influenced by customer relationships.
Prepare and present Monthly/Quarterly Business Reviews (MBR/QBR) to customers, leveraging team collaboration.