General Manager - Delivery Operations

Odeko•Moonachie, NJ

1d•Onsite

About The Position

The General Manager, Delivery Operations owns the complete delivery outcome for Odeko’s Moonachie, New Jersey warehouse across Day and Night shifts. This includes fleet, personal and food safety; delivery success; on-time performance; dispatch reliability; driver productivity; and the customer delivery experience. The role leads through the Day and Night Delivery Assistant General Managers (AGMs), owns site-wide driver safety and training strategy, leads major delivery initiatives, and represents the site in network-level delivery discussions. The GM models servant leadership that enables AGMs to own their shifts, backs up the Senior General Manager when needed, and shares responsibility for delivering OPEX and EBITDA targets. The operation is primarily at night, and this role’s schedule will also be primarily at night. The role directly owns the driver safety and training function, with Trainers reporting to it, and partners with HR, Safety, Fleet, and other teams to improve training, compliance, and incident-reduction programs. It owns the delivery scorecard across shifts; staffing plans and overtime management within approved budgets; the site Food Safety program; routing standards and optimization; and continuous improvement for delivery operations. The GM leads cross-functional projects from planning through execution, communicates performance and escalations, and provides coverage for critical delivery leadership and operational tasks. The position reports to the Senior General Manager. Direct reports are the AGM, Day Delivery Operations; AGM, Night Delivery Operations; and Trainers. Travel is required as needed.

Requirements

6–8 years of operations management experience in warehousing, logistics, or distribution, with an emphasis on final-mile delivery.
Experience owning outcomes across multiple shifts or functions rather than a single shift.
3+ years managing through other leaders rather than through direct floor supervision.
Demonstrated ability to deliver Safety, People, Quality, Productivity, and Cost metrics across multiple shifts, with a strong bias for action and results.
Strong working knowledge of routing and dispatch operations, food safety and cold-chain compliance, and safety and training program management.
Proven experience leading cross-functional projects with measurable outcomes.
Ability to work with matrixed teams, including Pick/Pack, ICQA, Fleet, HR, and Safety, and build trust with AGMs to enable ownership.
Adeptness with instant-messaging software such as Slack.
Ability to present formal and informal recommendations using spreadsheets, presentations, and related data systems.
Experience owning labor budgets, overtime, and P&L-adjacent delivery metrics.

Nice To Haves

OSHA, DOT, or other relevant safety certifications.
Exposure to network-level or multi-site initiatives.

Responsibilities

Own delivery outcomes across Day and Night operations, including fleet, personal and food safety, delivery success, on-time performance, dispatch reliability, driver productivity, and customer delivery experience.
Directly own the site’s driver safety and training function, including the Trainers, and partner with HR, Safety, and Training on process improvements and ongoing training strategy.
Lead safety initiatives and the site strategy to reduce total recordable incident rate (TRIR) and vehicle incident rate (VIR); own telematics and violations compliance with the Fleet Lead.
Own the delivery scorecard across shifts, translate the Senior General Manager’s objectives into strategy, gain AGM buy-in, and hold both shifts accountable for delivery and productivity results.
Review capital expenditure proposals for fleet and equipment with the Fleet Lead and Senior General Manager.
Work with Delivery AGMs to maintain sufficient shift staffing, manage overtime within predefined budgets, and escalate proposed staffing-level changes to the Senior General Manager for approval.
Develop and implement the site Food Safety program, including MSS execution and a cold-chain improvement strategy, partnering with ICQA and Inbound leadership on execution, compliance, and auditing.
Lead delivery-focused initiatives from planning through execution and represent the site in network-level delivery strategy and technology discussions.
Own routing standards, configuration and parameter governance, scenario testing, optimization roadmap, vendor/tool relationships, and improvements to routing processes.
Model servant leadership toward Delivery AGMs, using mentoring and after-action reviews rather than direct floor oversight, while providing immediate coaching when needed for safety, compliance, or food safety.
Lead continuous improvement for delivery operations by diagnosing upstream issues, proposing root-cause solutions, and assembling cross-functional teams to resolve problems.
Escalate proposed changes to the single threaded owner (STO) model, matters affecting another function’s service-level agreements, and network-facing commitments to the Senior General Manager.
Identify critical tasks without scheduled coverage and provide coverage for the Delivery AGM team, including leadership coverage, routing, audits, and training.
Hold recurring delivery staff meetings to review performance against metrics and align on improvement actions.
Communicate cross-functionally about initiatives, escalations, and operational issues; immediately escalate OSHA recordables, major customer service failures, cold-chain excursions above threshold, and safety incidents.
Back up the Senior General Manager in their absence and share ownership of P&L outcomes, including OPEX and EBITDA targets.