Delivery Coordinator - Delivery Operations

Nebraska Furniture Mart•Kansas City, KS

5d•$16 - $22

About The Position

Nebraska Furniture Mart’s Delivery Coordinator II investigates and resolves warehouse inventory problems to ensure orders are scheduled and ready for delivery. The role includes contacting customers when their merchandise will not be delivered as scheduled and helping ensure delivery operations run smoothly and efficiently. The coordinator also provides guidance to teammates and delivery providers and supports the execution of the business plan.

Requirements

High school diploma or GED.
One year of office or clerical experience that included customer relations responsibility and problem resolution.
Ability to work night, weekend, and/or early morning hours based on business needs.
Knowledge of computers and Microsoft products.
Data-entry skills meeting department requirements, including typing 50 words per minute.
Excellent oral communication and phone skills.
Must complete pre-employment screening, including a criminal background check.

Responsibilities

Review delivery orders and exception reports, identify problems, and take necessary action to resolve them.
Guide teammates and delivery providers on actions needed to execute the business plan.
Evaluate requests from teammates and approve them or offer alternative solutions to support customer loyalty.
Support and direct delivery providers, including management, office staff, and delivery teams.
Contact customers whose merchandise will not be delivered as scheduled.

Benefits

Same-day pay with on-demand access to earned pay.
Competitive pay with annual increases of up to 7%.
Health, dental, vision, and life insurance.
Short- and long-term disability coverage.
Paid holidays upon hire.
Paid time off after 90 days.
Staff discount on merchandise.
Virtual and in-person career development opportunities at all levels.
Paid community volunteer opportunities.
Tuition reimbursement.
401(k) retirement plan with immediate participation and eligibility for a company match after one year.
Berkshire Stock investment option in the 401(k).