Delivery Coordinator

Volvo Group•Byhalia, MS

4d•$83,500 - $103,100•Onsite

About The Position

The Delivery Coordinator is the first point of contact at the Central Distribution Center (CDC) in Byhalia for deviations involving incoming receiving and outgoing shipments, particularly those related to lead times and departure precision. The role ensures deviations are escalated appropriately within the organization and provides feedback following investigation. It has an operational mandate for delivery escalations and influences CDC Byhalia’s inbound lead time and outbound departure precision. The coordinator supports delivery performance for Mack, VTNA, VCE, and Penta by communicating proactively about known deviations, logging issues for later analysis, conducting first-line analysis of recurring deviations, and coordinating with materials planning, the North American Service Center, colleagues, partners, and customers. The role also contributes to workflow prioritization, workload and resource planning, project forecasting, reporting, troubleshooting, and continuous improvement. The position requires logistics knowledge, business understanding, customer orientation, communication and networking skills, a sense of urgency, and a continuous-improvement mindset. Volvo Group describes a compensation and benefits package that includes a salary range of $83,500–$103,100 annually, with bonus eligibility where applicable.

Requirements

Bachelor's degree or equivalent experience.
Knowledge of logistics processes and business acumen.
Customer-oriented approach and strength in building networks.
Ability to set priorities and demonstrate a sense of urgency.
Passion for continuous improvement.
Results-oriented approach.
Strong communication skills.
Knowledge of quality improvement tools.
Communication and negotiation skills.
Business understanding.

Responsibilities

Serve as the single point of contact within CDC Byhalia for delivery deviations affecting Mack, VTNA, VCE, and Penta.
Communicate proactively when deviations are known and communicate delivery concerns to appropriate teams.
Escalate delivery deviations appropriately and provide feedback after investigations.
Participate in interface meetings with colleagues, partners, and customers according to business needs.
Log all deviations for subsequent analysis and conduct first-line analysis of recurring deviations.
Coordinate with Materials Planning regarding lead times for incoming receiving.
Coordinate with Materials Planning/DIP regarding lead times for outgoing shipments.
Contact the North American Service Center about outgoing shipments and return shipments.
Provide the Operational Resource Planner with input about factors affecting workload or resources.
Prioritize daily workflow according to company needs and proactively forecast for upcoming projects.
Document, update, and follow up on Standard Operating Procedures (SOPs) to support high-quality work.
Run, create, and update reports in various applications as needed.
Confirm processes, troubleshoot, resolve issues, and problem-solve.
Retrieve information and data; perform data analysis and reporting, planning and scheduling, and quality improvement activities.
Implement maintenance awareness and perform additional functions as needed.
Work with safety and environmental awareness.