Delivery Coordinator

FURNITURELAND SOUTH INC•Jamestown, NC

7d•Onsite

About The Position

The Delivery Coordinator creates, builds, and confirms delivery trips through telephone and email contact with customers. The role supports product pickup and delivery according to customer orders, provides outstanding service, and works to ensure customer satisfaction. This is an onsite position at Furnitureland South in Jamestown, North Carolina, operating in a professional office environment. The position may perform other duties as assigned, and duties may be added or changed at any time.

Requirements

High school diploma or equivalent.
One to two years of experience in customer service, delivery, or a related field.
Ability to talk and hear regularly.
Close vision and ability to adjust focus.
Ability to lift files, open filing cabinets, and bend or stand on a stool as necessary.

Responsibilities

Maintain a positive attitude and high motivation level.
Assist customers and associates with problems professionally and provide resolution.
Understand and implement company policies and procedures.
Schedule customers in the designated area and assist in other areas as needed.
Monitor trips to ensure they are built to designated capacity.
Ensure trips in the assigned area are built, routed, confirmed, and released to the distribution center on time.
Explain the company storage policy to customers when needed.
Create customer pickup arrangements.
Record all customer contact in the Delivery memo pad.
Suggest ideas for improvement.
Arrive punctually and consistently for normally scheduled work hours.
Contribute to the team by accomplishing related tasks.
Contact customers to confirm delivery details, including date, time, and COD.
Respond to tasks, emails, and voicemails.
Perform other duties assigned by the supervisor and related duties as required.