Delivery Coordinator - Delivery Operations

NFM • Kansas City, KS

17h

About The Position

NFM’s Delivery Coordinator II investigates and resolves warehouse inventory problems to ensure orders are scheduled and ready for delivery. The role contacts customers when their merchandise will not be delivered as scheduled and helps keep all phases of delivery operations running smoothly and efficiently. The scheduled hours are 9:00 a.m.–5:30 p.m., with Sunday and Monday off.

Requirements

• High school diploma or GED.
• One year of office or clerical experience that included customer relations responsibility and problem resolution.
• Ability to work night, weekend, and/or early morning hours based on business needs.
• Knowledge of computers and Microsoft products.
• Data entry skills meeting established department requirements, including typing 50 words per minute.
• Excellent oral communication and phone skills.
• Pre-employment screening includes, but is not limited to, a criminal background check.

Responsibilities

• Review delivery orders and exception reports, identify problems, and take action to resolve them.
• Advise teammates and delivery providers on actions needed to execute the business plan.
• Evaluate requests from teammates and approve them or offer alternative solutions to support customer loyalty.
• Support and direct delivery providers, including management, office staff, and delivery teams.
• Contact customers whose merchandise will not be delivered as scheduled.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED