Delivery Coordinator

Expeditors•Ellenwood, GA

About The Position

The Supply Chain Delivery Coordinator coordinates the movement and final delivery of containerized cargo from port, rail, and warehouse locations to customer delivery sites. The role is the primary point of contact for delivery scheduling, appointment management, shipment visibility, exception resolution, and customer communication. It works with customers, trucking providers, warehouses, terminals, and internal operations teams to deliver shipments on time and in accordance with customer requirements. The coordinator proactively manages shipment milestones, identifies service risks, and provides timely updates throughout delivery. The role initially supports a dedicated Key Account, with the opportunity to expand support across multiple customers and Delivery Management programs. The position also supports operational reporting, process and system improvements, vendor relationships, compliance, financial procedures, sales and account management activities, and the transition of new or updated business. It promotes the company’s cultural attributes.

Requirements

Bachelor's degree or equivalent experience.
At least 2 years of related experience and/or an equivalent combination of education and experience.
Clear understanding of the movement of containers in large volumes to and from ports, inland depots, and customer distribution centers, including domestic material flows to final consumption points.
Effective interpersonal skills, including the ability to listen, comprehend, and communicate clearly and concisely to obtain positive results.
Proactive approach and strong organizational skills.
Good computer skills, including Excel, Word, and PowerPoint.
Fluent in English.

Responsibilities

Schedule and manage the daily drayage plan for inbound containers to customer distribution centers, including Expeditors-managed, third-party, customer-operated, and customer-contracted locations.
Ensure timely container movement to mitigate accessorial costs.
Produce required reports, including volume forecasts, expected marine-terminal arrivals, delivery schedules, load locations, and empty reports.
Document current operational process flows and identify opportunities to improve efficiency.
Follow customer standard operating procedures.
Respond promptly to emails in personal and group mailboxes.
Conduct daily operations calls as needed with drayage partners, delivery locations, and customers.
Learn and use systems configured for the operation, and ensure available system reports and tools are used effectively.
Support the manager in building and maintaining relationships with facility operations, trucking companies, and on-site team employees.
Support after-hours operations when needed using email and phone and laptop access.
Monitor compliance with internal policies and procedures, external government regulations, and customer requirements.
Meet with the department manager or supervisor weekly or more often if required.
Support the manager in following company credit procedures, including credit extensions, branch credit requests, cash account procedures, FRL process, and DAP policy.
Support the manager and sales department as needed.
Provide Account Management with current and relevant key performance information for scheduled business reviews.
Participate in transitions of new business and updates to existing business, including rate schedule updates, SOP creation and maintenance, operational account reviews, customer introductory meetings, and service-provider involvement in the transition process.
Ensure department system tools are used effectively, including edoc import database and system-generated reports for exception management.
Adapt to system changes and enhancements, and suggest system and process improvements.
Promote the company’s cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.