Delivery Coordinator

Expeditors•Ellenwood, GA

About The Position

The Supply Chain Delivery Coordinator coordinates the movement and final delivery of containerized cargo from ports, rail locations, and warehouses to customer delivery sites. The role is the primary point of contact for delivery scheduling, appointment management, shipment visibility, exception resolution, and customer communication. It works with customers, trucking providers, warehouses, terminals, and internal operations teams to ensure on-time deliveries that meet customer requirements. The coordinator proactively manages shipment milestones, identifies service risks, and provides timely updates throughout the delivery process. Initially, the role supports a dedicated key account, with the opportunity to expand support to multiple customers and Delivery Management programs. The position also supports operational, financial, sales, and systems activities, including maintaining customer procedures, producing reports, supporting account transitions and business reviews, promoting effective system use, and contributing to process improvements. It requires compliance with internal policies, government regulations, and customer requirements.

Requirements

Bachelor's degree or equivalent experience.
At least 2 years of related experience and/or an equivalent combination of education and experience.
Clear understanding of moving large volumes of containers to and from ports, inland depots, and customer distribution centers, including domestic material flows to final consumption points.
Effective interpersonal skills, including the ability to listen, comprehend, and communicate clearly and concisely to achieve positive results.
Proactive approach and strong organizational skills.
Good computer skills, including Excel, Word, and PowerPoint.
Fluency in English.

Responsibilities

Schedule and manage the daily drayage plan for inbound containers to customer distribution centers, including Expeditors-managed, third-party, customer-operated, and customer-contracted locations.
Ensure timely container movement to mitigate accessorial costs.
Produce reports such as volume forecasts, expected marine-terminal arrivals, delivery schedules, load locations, and empty reports.
Understand and document operational process flows and identify opportunities to improve efficiency.
Follow customer standard operating procedures.
Respond promptly to emails in personal and group mailboxes.
Conduct daily operations calls as needed with drayage partners, delivery locations, and customers.
Use system reports and learn systems configured for the operation, potentially including EDMS configuration.
Support the manager in building and maintaining relationships with facility operations, trucking companies, and on-site team employees.
Support after-hours operations when needed using email and access to a phone and laptop.
Monitor compliance with internal policies and procedures, external government regulations, and customer requirements.
Meet weekly or more often with the department manager or supervisor as required.
Support the manager in applying company credit procedures, including credit extensions, branch credit requests, cash account procedures, FRL process, and DAP policy.
Support the manager and sales department as needed.
Provide Account Management with current, relevant performance information for scheduled business reviews.
Participate in new-business transitions and updates to existing business, including rate schedule updates, SOP creation and maintenance, operations account reviews, customer introductions, and involving service providers in transitions.
Help ensure department system tools are used effectively, including electronic document import databases and system-generated reports.
Remain open to system changes and enhancements, and suggest system and process improvements.
Promote the company’s cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.