General Manager, Customer Operations

Hertz • Paradise, NV

3d

About The Position

The General Manager III, Customer Operations leads front-of-the-house processes, customer service, and revenue maximization as a member of the Customer Operations team. This role leads the management teams at all Customer Operations locations within a defined region and is responsible for exceeding revenue, operational, and customer-service goals. The salary range is listed as $TBD.

The Hertz Corporation operates the Hertz, Dollar Car Rental, and Thrifty Car Rental brands in approximately 9,700 corporate and franchise locations worldwide. Hertz describes its culture as one that celebrates diversity and inclusion and promotes equal employment and advancement opportunities.

Requirements

• Seven to ten years of management experience in a customer-focused environment is preferred.
• A bachelor's degree, or a high school degree with extensive experience in the car rental industry.
• Moderate to expert proficiency in car rental and customer operations reporting systems.
• Ability to collaborate with internal and external stakeholders across multiple functions and locations.
• Ability to influence.
• Flexibility and adaptability, including the ability to work effectively in ambiguous situations.
• Excellent verbal and written communication skills.
• Results-driven approach and ability to make decisions and help solve problems.
• Ability to build and lead a diverse, high-performing, results-oriented, and highly engaged team.
• Ability to drive process and organizational change.
• Ability to motivate teams and maintain a positive attitude in a fast-paced environment.
• Ability to work under minimal supervision with a goal-oriented mindset.
• Ability to see the big picture and use critical thinking and decision-making skills.
• Excellent organization, time management, delegation, and prioritization skills.
• Courageous leadership and accountability.

Nice To Haves

• Seven to ten years of management experience in a customer-focused environment is preferred.

Responsibilities

• Lead and manage regional location customer operations teams.
• Use data, tools, and systems to analyze market details and achieve operational goals, NPS scores, and financial objectives.
• Collaborate with General Manager, Director, and Manager of Customer Operations roles to forecast regional financial outcomes accurately and report them to internal and external partners.
• Manage required administrative tasks, controls, and reports.
• Create standardized business processes that improve performance and enhance customer service.

Benefits

• Paid Time Off
• Medical, dental, and vision plan options
• Retirement programs, including 401(k) employer matching
• Paid parental leave and adoption assistance
• Employee Assistance Program for employees and family
• Educational reimbursement and discounts
• Voluntary insurance programs, including pet, legal/identity theft, and critical illness coverage
• Perks and discounts, including theme park tickets and gym discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Manager