General Manager, Customer Operations

Hertz • Las Vegas, NV

2d

About The Position

The General Manager III, Customer Operations leads front-of-the-house processes, customer service, and revenue maximization as part of the Customer Operations team. The role leads the management teams at all Customer Operations locations within a defined region, with the goal of exceeding revenue, operational, and customer service performance goals. The salary range is listed as TBD.

Requirements

• Seven to ten years of management experience in a customer-focused environment preferred.
• Bachelor's degree or high school degree with extensive experience in the car rental industry.
• Moderate to expert proficiency with car rental and Customer Operations reporting systems.
• Ability to collaborate with internal and external stakeholders across multiple functions and locations.
• Ability to influence.
• Flexible and adaptable, with the ability to work effectively in ambiguous situations.
• Excellent verbal and written communication skills.
• Results-driven, with the ability to make decisions and help solve problems.
• Ability to build and lead a diverse, high-performing, results-oriented, and highly engaged team.
• Ability to drive process and organizational change.
• Ability to motivate teams and maintain a positive attitude in a fast-paced environment.
• Ability to work under minimal supervision with a goal-oriented mindset.
• Ability to see the big picture and use critical thinking and decision-making skills.
• Excellent organization, time management, delegation, and prioritization skills.
• Courageous leadership and accountability.

Nice To Haves

• Seven to ten years of management experience in a customer-focused environment is preferred.

Responsibilities

• Lead and manage regional Customer Operations location teams.
• Use data, tools, and systems to analyze market details and achieve operational goals, NPS scores, and financial objectives.
• Collaborate with Customer Operations General Managers, Directors, and Managers to forecast regional financial outcomes accurately and report them to internal and external partners.
• Manage required administrative tasks, controls, and reports.
• Create standardized business processes that improve performance and enhance customer service.

Benefits

• Paid time off.
• Medical, dental, and vision plan options.
• Retirement programs, including 401(k) employer matching.
• Paid parental leave and adoption assistance.
• Employee Assistance Program for employees and family.
• Educational reimbursement and discounts.
• Voluntary insurance programs, including pet, legal/identity theft, and critical illness coverage.
• Perks and discounts, including theme park tickets and gym discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager