General Manager - Convenience Stores

Wilcox + Flegel•Chehalis, WA

1d•Onsite

About The Position

We are looking to add a General Manager to our Flyways Convenience Stores in Chehalis and Castlerock! If you are a results-driven leader with a passion for people and the retail industry, we want to hear from you. This opportunity will have you connecting with our community, customers, and team members. Our team comes to us for our pay, benefits, and stability, but they stay for much more! Take the next step in your career and apply to Wilcox + Flegel to make a significant impact in our team!

Requirements

Proven leadership abilities.
Strong financial acumen and proficiency in managing budgets, scheduling, inventory, and profit/loss analysis.
Excellent interpersonal and communication skills, both verbal and written.
Strong organizational skills with the ability to prioritize and manage multiple responsibilities effectively.
Adaptable, resilient, and able to handle changing demands in a dynamic environment.
Associates Degree plus 3 years of successful experience in retail management, preferably within convenience store or multi-site environments, or equivalent combination of education and experience.

Nice To Haves

Bachelors Degree in Business Administration or relevant field plus 5 years of successful experience in retail management, preferably within convenience store or multi-site environments, or equivalent combination of education and experience.

Responsibilities

Oversees the operations and performance of assigned convenience store locations, ensuring alignment with company Mission, Vision, Values, goals, financial targets, and customer service standards.
Leads and manages Assistant Store Managers (ASMs) and store team members, driving operational efficiency, and fostering a positive, customer-focused work environment.
Partners with HR to manage hiring needs across locations, including interviewing and selecting high-caliber candidates for ASM and store team member roles.
Develops and manages schedules to ensure optimal staffing levels across locations, balancing labor costs with customer demand and operational needs.
Oversees onboarding, training, and ongoing development of ASMs and team members, ensuring all employees are well-prepared to meet performance and customer service expectations.
Conducts ongoing performance evaluations for ASMs and assists them in setting and achieving goals in alignment with Company’s chosen operating system.
Addresses performance issues promptly and in alignment with company policy with ASMs and store team members.
Creates a positive and inclusive work environment that encourages team cohesion, motivates employees, and aligns with the company's core values.
Provides day-to-day guidance to ASMs, equipping them with the tools and support needed to lead their teams effectively.
Acts as a mentor to promote leadership growth and succession planning.
Addresses and resolves team member issues in a timely, fair, and constructive manner, escalating to HR as necessary for further support or disciplinary action.
Ensures each store adheres to company operational standards, including cleanliness, safety, and organization.
Monitors inventory levels across locations, coordinates with ASMs on stock replenishment, and implements merchandising guidelines to drive sales.
Tracks and manages store-level financial performance, focusing on labor cost control, expense management, and minimizing shrinkage.
Conducts regular store audits to verify compliance with company policies, safety standards, and operational procedures.
Reviews daily reports to assess sales, expenses, and other KPIs, taking corrective actions as needed to meet financial and operational targets.
Acts as a role model in delivering exceptional customer service and ensures ASMs and team members prioritize a positive customer experience.
Oversees resolution of escalated customer complaints, ensuring prompt and professional handling.
Upholds brand standards and image across locations, focusing on cleanliness, organization, and attractive displays.
Assesses staffing needs across stores and creates flexible schedules to ensure adequate coverage during peak times, holidays, and special promotions.
Balances labor scheduling with store budgets, ensuring efficient allocation of hours while maintaining quality customer service.
Facilitates cross-training opportunities for team members to promote versatility and provide backup for key positions as needed.
Enforces all safety, security, and health protocols, conducting regular meetings to reinforce standards and address potential hazards.
Ensures that ASMs and team members are well-versed in safety practices and consistently follow them to create a secure environment for customers and staff.
Handles all incident reports, including employee and customer accidents, per company guidelines.
Monitors market trends, competitor pricing, and sales patterns, adjusting operations to stay competitive.
Oversees each store's budget, controlling costs and maximizing profitability.
Develops and executes store-level strategies that align with company objectives and support growth, efficiency, and customer satisfaction.