FIELD-BASED MAINTENANCE TECHNICIAN in Chattanooga TN
About The Position
The field-based General Maintenance Technician supports maintenance at assigned Dollar General stores within a geographic area. The role responds in person to maintenance tickets, assesses preventative maintenance needs, and works with store leaders to identify and address entry-level repairs. The technician also educates store leaders on maintenance best practices to help extend the life of coolers, freezers, and other equipment. The technician uses the Computer Maintenance Management System (CMMS) to document and communicate ticket activity and interact with business partners. The role works with operational leaders at various levels, including Store Managers, District Managers, Regional Directors, and Division Vice Presidents; occasional interaction with Senior Vice Presidents, Executive Vice Presidents, and external vendors or maintenance service providers may occur. The position supports customer service and brand growth by carrying out Dollar General maintenance standards. The position is deployed to designated stores through an internal ticketing system to resolve entry-level maintenance concerns, perform preventative maintenance, and assess safety equipment as needed. It requires travel to locations reporting maintenance issues, troubleshooting, collecting and verifying asset information, advising store leadership on operational solutions, supporting entry-level repairs, and providing light exterior grounds support. Tickets must be documented and resolved within designated time frames. The technician may provide root-cause training and, while on site, complete checklists to identify preventative maintenance or small maintenance tasks and educate store leadership on operational processes. Occasional after-hours work may be required depending on repair urgency.
Requirements
- High school diploma or applicable experience.
- Active driver's license.
- Willingness to travel up to 100%.
- Ability to pass a Motor Vehicle Background Check.
- Ability to lift 50 pounds or more.
- Exceptional problem-solving skills and ability to identify and support entry-level repairs.
- Basic computer knowledge.
- Ability to communicate effectively at all levels, including senior executives, the organization, and external parties.
- Strong commitment to customer service.
Nice To Haves
- Previous store management or retail experience.
Responsibilities
- Travel to assigned stores in response to maintenance tickets and reported concerns.
- Troubleshoot maintenance issues and support entry-level repairs and preventative maintenance.
- Collect and verify asset information for on-site service projects within the assigned operating district.
- Guide store leadership on operational solutions, preventative maintenance, and maintenance best practices.
- Support light exterior grounds maintenance and assess safety equipment in alignment with local ordinances.
- Document, communicate, and resolve tickets within designated time frames using the CMMS.
- Perform root-cause training when necessary.
- Complete on-site checklists to identify preventative maintenance or small maintenance activities.
- Educate store leaders on operational processes and practices that support the longevity of coolers, freezers, and equipment.
- Interact with operational leadership and, occasionally, senior leaders and external vendors or maintenance service providers.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
