FIELD-BASED MAINTENANCE TECHNICIAN in Memphis TN

Dollar General•Memphis, TN

2d•Onsite

About The Position

The field-based General Maintenance Technician supports maintenance operations at assigned Dollar General stores within a geographic area. The technician travels to stores in response to maintenance tickets, troubleshoots reported issues, supports entry-level repairs, and proactively assesses preventive maintenance needs. The role also includes assessing safety equipment, providing light exterior grounds support, and guiding store leaders on maintenance best practices and operational processes to help maintain coolers, freezers, and other equipment. The technician uses the Computer Maintenance Management System (CMMS) to document and communicate ticket updates and interact with business partners. The role involves working with store and operational leadership, and occasionally senior executives and external vendors or maintenance service providers. Tickets must be documented and resolved within designated time frames. Occasional after-hours work may be required depending on repair urgency.

Requirements

High school diploma or applicable experience.
Active driver’s license.
Ability to travel up to 100%.
Ability to pass a motor vehicle background check.
Exceptional problem-solving skills and ability to identify and support entry-level repairs.
Basic computer knowledge.
Ability to communicate effectively at all levels, including with senior executives and external parties.
Strong commitment to customer service.
Ability to lift 50 lbs or more.

Nice To Haves

Previous store management or retail experience.

Responsibilities

Travel to assigned Dollar General stores to respond in person to maintenance tickets.
Troubleshoot reported maintenance concerns and support entry-level repairs and operational solutions.
Assess preventive maintenance needs and complete small maintenance activities when appropriate.
Collect and verify asset information for on-site service projects within the assigned operating district.
Assess safety equipment in alignment with local ordinances and provide light exterior grounds support.
Educate store leaders on maintenance best practices and operational processes, including practices that support the longevity of coolers, freezers, and equipment.
Use the Computer Maintenance Management System (CMMS) to document, communicate, and interact with business partners.
Resolve and document tickets within designated time frames.
Perform training to identify root causes of issues when necessary.
Partner with store leaders and interact with operational leadership, senior executives, and external vendors or maintenance service providers as needed.