FIELD-BASED MAINTENANCE TECHNICIAN in Murfreesboro TN
About The Position
The field-based General Maintenance Technician supports the maintenance function for assigned Dollar General stores within a geographic area. The technician responds in person to maintenance tickets, travels to locations where store leadership has reported concerns, and conducts proactive assessments for preventative maintenance. The role supports entry-level repairs, provides operational guidance, and educates store leaders on maintenance best practices to help extend the life of coolers, freezers, and other equipment. The technician uses a Computer Maintenance Management System (CMMS) to document work, communicate, and coordinate with business partners. The role involves collaboration with store leaders and operational leadership, as well as occasional interaction with senior executives and external vendors or maintenance service providers. Responsibilities also include troubleshooting, verifying asset information, supporting light exterior grounds work, and assessing safety equipment in accordance with local ordinances. Tickets must be documented and resolved within designated time frames. The technician may provide root-cause training and perform occasional after-hours work depending on repair urgency.
Requirements
- Exceptional problem-solving skills and ability to identify and support entry-level repairs.
- Basic computer knowledge.
- Ability to communicate effectively with senior executives, organizational colleagues, and external parties.
- Strong commitment to customer service.
- Ability to manage multiple priorities.
- High school diploma or applicable experience.
- Active driver's license.
- Willingness to travel up to 100%.
- Ability to pass a Motor Vehicle Background Check.
- Ability to lift 50 lbs or more.
Nice To Haves
- Previous store management or retail experience.
Responsibilities
- Travel to assigned Dollar General stores to respond in person to maintenance tickets and reported concerns.
- Troubleshoot entry-level maintenance issues and support appropriate repairs and operational solutions.
- Conduct proactive preventative-maintenance assessments and complete on-site checklists to identify maintenance activities that can be performed.
- Educate store leaders on maintenance best practices and operational processes, including care of coolers, freezers, and equipment.
- Use the Computer Maintenance Management System (CMMS) to document, communicate, and coordinate maintenance work.
- Collect and verify asset information for on-site service projects within the assigned operating district.
- Provide light exterior grounds support and assess safety equipment in alignment with local ordinances.
- Resolve and document tickets within designated time frames.
- Provide training on the root causes of issues when necessary.
- Partner with store leaders, operational leadership, and external vendors or maintenance service providers.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
