General Liability Technical Specialist - Brookfield, WI

Military Spouse Corporate Career Network•Brookfield, WI

About The Position

As a Technical Specialist, General Liability, you will manage and investigate moderate-complexity injury and/or property damage claims. The work includes customer contact, coverage determinations, liability and damages evaluations, timely reserve establishment, and accurate payments within the appropriate authority and oversight. The role uses claims management, investigative, coverage evaluation, and settlement negotiation expertise to support timely and fair claim resolution. It also involves maintaining professional relationships with customers and stakeholders on claims that may involve significant litigation or extend over a long period, and providing guidance and mentorship to Claim Representatives and Associate Claim Representatives.

Requirements

High school diploma or GED.
At least two years of bodily injury liability, property damage liability, or comparable claim-related experience.
Acquire and maintain relevant insurance license(s) within three months of starting, as required by state law and Travelers.
Ability to investigate claims, determine coverage, evaluate liability and damages, establish reserves, and resolve claims within assigned authority.
Ability to communicate complex information clearly to multiple stakeholders, verbally and in writing.
Ability to analyze complex situations, exercise sound judgment, and make effective decisions independently.
Strong customer service skills, including handling difficult conversations with empathy and professionalism.
Strong attention to detail and organizational skills; ability to manage a high-volume workload and prioritize effectively.
Conflict resolution, negotiation, and litigation management skills, including handling complex or disputed claims and negotiating settlements.
Ability to manage stress, maintain composure and professionalism under pressure, and take accountability for decisions.
Thorough understanding of insurance principles and terminology, state insurance regulations, fair claims practices, and legal requirements applicable to claim handling.
Ability to interpret, apply, and clearly articulate complex policy language, endorsements, and exclusions to assess coverage and claim eligibility.
Ability to learn quickly from experience and apply it to new situations with speed and flexibility.

Nice To Haves

Bachelor’s degree.
Three years of liability, bodily injury, or comparable claim experience.
Two years of litigation claim experience.
Active adjuster license, where required by state law.
Experience with claims management systems and advanced skills in Microsoft Office and enterprise technology systems and platforms.

Responsibilities

Independently manage an active caseload of injury and/or property damage claims and litigation from first notice of loss through resolution within the assigned authority.
Handle personal and/or business insurance high-complexity liability claims, which may involve coverage disputes and contractual indemnity issues.
Contact relevant parties and investigate claims to determine coverage, evaluate liability exposure, assess bodily injury and/or property damage, and establish reserves in accordance with policy terms and management guidance.
Communicate promptly and professionally with customers, representatives, opposing counsel, third-party vendors, and internal stakeholders.
Use resolution strategies and coordinate internal and external resources for comprehensive claim investigations and evaluations.
Negotiate with claimants, attorneys, contractors, representatives, and other constituents; convey settlements within authority and issue timely, accurate payments.
Coordinate with Counsel to support litigation management strategies.
Maintain accurate claim activity records in claim management systems.
Identify opportunities to improve or enhance best practices and offer creative solutions.
Adapt to technology implementations, system upgrades, and digital tool rollouts, particularly AI tools, while maintaining productivity and service quality.
Acquire and maintain relevant insurance licenses within three months of starting, as required by state and Travelers requirements.
Travel, potentially with overnight stays, to attend mediations, trials, arbitration, and similar proceedings, as required.
Perform other duties as assigned.
Provide guidance and mentorship to Claim Representatives and Associate Claim Representatives.