General Liability Claim Representative - Brookfield, WI

Military Spouse Corporate Career Network•Brookfield, WI

About The Position

As a Claim Representative, General Liability, you will manage and investigate low- to moderate-complexity injury and property damage claims. Responsibilities include customer contact, determining coverage, evaluating liability, assessing damages, establishing timely reserves, and issuing accurate payments within your authority and oversight. You will work with customers, claimants, attorneys, vendors, and other parties to resolve claims efficiently and professionally, with empathy and strong customer service. The position may also involve providing training and coaching to less experienced claim professionals.

Requirements

High school diploma or GED.
At least one year of bodily injury liability, property damage liability, or comparable claim-related experience, or successful completion of the required Travelers Claim Representative training program.
Acquire and maintain relevant insurance license(s) within three months of starting the job, as required by state and Travelers requirements.

Nice To Haves

Bachelor’s degree.
Two years of liability, bodily injury, or comparable experience.
Active adjuster license, where required by state law.
Experience with claims management systems and advanced skills in Microsoft Office and enterprise technology systems and platforms.
Excellent verbal and written communication skills, with the ability to communicate clearly and professionally with multiple stakeholders.
Ability to analyze situations, exercise sound judgment, and make effective decisions.
Exceptional customer service skills and a commitment to providing a positive customer experience, including handling difficult conversations with empathy and professionalism.
Strong attention to detail and organizational skills, including the ability to manage a high-volume workload and prioritize effectively.
Conflict resolution and negotiation skills, including the ability to handle complex or disputed claims and negotiate settlements.
Ability to manage stress, navigate difficult situations, remain composed and professional under pressure, and take accountability for decisions.
Strong understanding of insurance principles and terminology, with working knowledge of state insurance regulations, claim-handling requirements, and fair claims practices.
Ability to comprehend and analyze policy language.
Ability to learn quickly from experience and apply it to new situations with speed and flexibility.

Responsibilities

Manage an active caseload of injury and property damage claims from first notice of loss through resolution within the assigned level of authority.
Handle low- to moderately complex personal and business insurance liability claims, including claims involving coverage disputes and contractual indemnity issues.
Investigate claims by contacting relevant parties to determine coverage, evaluate liability exposure, assess bodily injury or property damage, and establish appropriate reserves in accordance with policy terms and management guidance.
Use internal resources as appropriate.
Communicate promptly and professionally with customers, opposing counsel, third-party vendors, internal stakeholders, and other parties.
Negotiate with claimants, attorneys, representatives, and other constituents; convey settlements within authority and issue timely, accurate payments.
Handle low-complexity litigation.
Maintain accurate claim activity records in claim management systems.
Adapt to technology implementations, system upgrades, and digital tool rollouts, particularly those involving AI, while maintaining productivity and service quality.
Acquire and maintain applicable insurance licenses within three months of starting the job, as required by state law and Travelers.
Perform other duties as assigned.
May provide training and coaching to less experienced claim professionals.