General Liability Claim Representative

Travelers • Chicago, IL

2d

About The Position

As a Claim Representative, General Liability, you will manage and investigate low- to moderate-complexity injury and property damage claims. The role includes customer contact, determining coverage, evaluating liability, assessing damages, establishing timely reserves, and issuing accurate payments within the appropriate authority and oversight. You will work with customers, claimants, attorneys, vendors, and other parties to resolve claims accurately and efficiently while providing professional, empathetic service. You may also train and coach less experienced claim professionals.

Requirements

• High school diploma or GED.
• At least one year of bodily injury liability, property damage liability, or comparable claim-related experience, or successful completion of the required Travelers Claim Representative training program.
• Acquire and maintain relevant insurance license(s) within three months of starting, as required by state and Travelers’ requirements.
• The ideal candidate has a bachelor’s degree and two years of liability, bodily injury, or comparable experience.
• Active adjuster license where required by state law.
• Experience with claims management systems and advanced skills in Microsoft Office and enterprise technology systems and platforms.
• Excellent verbal and written communication skills, including the ability to communicate clearly and professionally with multiple stakeholders.
• Ability to analyze situations, exercise sound judgment, and make effective decisions.
• Strong customer service skills and commitment to a positive customer experience, including handling difficult conversations with empathy and professionalism.
• Strong attention to detail and organizational skills, including the ability to manage a high-volume workload and prioritize effectively.
• Conflict resolution and negotiation skills, including the ability to handle complex or disputed claims and negotiate settlements.
• Ability to manage stress, navigate difficult situations, remain composed and professional under pressure, and take accountability for decisions.
• Strong understanding of insurance principles and terminology, with working knowledge of state insurance regulations, claim handling requirements, and fair claims practices.
• Ability to comprehend and analyze policy language.
• Ability to learn quickly from experience and apply it to new situations with speed and flexibility.

Nice To Haves

• Bachelor’s degree.
• Two years of liability, bodily injury, or comparable experience.
• Active adjuster license where required by state law.
• Experience with claims management systems and advanced skills in Microsoft Office and enterprise technology systems and platforms.

Responsibilities

• Manage an active caseload of injury and property damage claims from first notice of loss through resolution, within assigned authority.
• Handle low- to moderately complex personal and business insurance liability claims, which may involve coverage disputes and contractual indemnity issues.
• Investigate claims by contacting relevant parties to determine coverage, evaluate liability exposure, assess bodily injury or property damage, and establish appropriate reserves.
• Use internal resources as appropriate.
• Communicate promptly and professionally with customers, opposing counsel, third-party vendors, internal stakeholders, and other parties.
• Negotiate with claimants, attorneys, representatives, and other constituents; convey settlements within authority and issue timely, accurate payments.
• Handle low-complexity litigation.
• Maintain accurate claim activity records in claim management systems.
• Adapt to technology implementations, system upgrades, and digital tool rollouts, particularly involving AI, while maintaining productivity and service quality.
• Acquire and maintain relevant insurance licenses within three months of starting, as required by state and Travelers’ requirements.
• Perform other duties as assigned.
• May provide training and coaching to less experienced claim professionals.

Benefits

• Health insurance coverage for employees and eligible family members from the first day of employment.
• Dollar-for-dollar 401(k) matching on contributions up to the first 5% of eligible pay, subject to an annual maximum.
• Paying it Forward Savings Program, which contributes annually to an employee’s 401(k) when they make student loan payments.
• Pension Plan funded 100% by Travelers.
• At least 20 days of paid time off annually.
• Nine paid company holidays.
• Wellness program with tools, discounts, and resources for wellness goals and caregiving needs.
• Mental health program with access to free professional counseling, health coaching, and other resources.
• Matching Gift and Volunteer Rewards program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED