General Liability Claim Representative

Travelers•Atlanta, GA

About The Position

As a Claim Rep, General Liability, you will be responsible for managing and investigating low to moderate complexity injury and/or property damage claims including customer contact, determining coverage, evaluating liability, assessing damages, establishing timely reserves, and issue timely and accurate payments within appropriate authority and oversight. In this fast-paced, detail-oriented and customer-focused role, you will work closely with customers, claimants, attorneys, and other parties to ensure claims are resolved accurately and efficiently while maintaining a high level of professionalism, empathy, and service. You may provide training and coaching to less experienced claim professionals.

Requirements

Bachelor’s Degree.
Two years of liability, bodily injury or comparable experience.
Active adjuster license, where required by state law.
Experience with claims management systems, with advanced skills in Microsoft Office and enterprise technology systems and platforms.
Excellent verbal and written communication skills with the ability to convey information clearly and professionally to multiple stakeholders.
Ability to analyze situations, exercise sound judgement, make effective decisions.
Exceptional customer service skills and commitment to providing a positive experience for customers; ability to manage difficult conversations with empathy and professionalism.
Strong attention to detail and organizational skills with the ability to manage a high-volume workload and prioritize effectively.
Proven conflict resolution and negotiation skills; ability to handle complex or disputed claims and negotiate settlements.
Ability to manage stress, navigate difficult situations, and maintain composure and professionalism under pressure while always taking accountability for decisions.
Strong understanding of insurance principles and terminology, with working knowledge of state insurance regulations, claim handling requirements, and fair claims practices.
Demonstrated ability comprehend and analyze policy language.
Ability to quickly learn from experience and apply it to new situations with speed and flexibility.
High School Diploma or GED.
One year of bodily injury liability, property damage liability, or comparable claim related experience or successful completion of required Travelers Claim Representative training program.

Nice To Haves

May provide training and coaching to less experienced claim professionals.

Responsibilities

Manage an active caseload of injury and/or property damage claims from first notice of loss through resolution within level of authority.
Typically, handles low to moderately complex personal and/or business insurance liability claims which may include coverage disputes and contractual indemnity issues.
Gather and thoroughly investigate information by contacting all relevant parties to determine coverage, evaluate liability exposure, assess bodily injury and/or property damage, and establish appropriate reserves in accordance with policy terms and management guidance.
Leverage internal resources, as appropriate.
Provide timely and professional communication to customers, opposing counsel, third-party vendors, internal stakeholders, and other parties.
Negotiate with multiple constituents (e.g., claimants, attorneys, representatives) and convey claim settlements within authority and issue payments timely and accurately.
Handle low complexity litigation.
Maintain accurate records of claim activity in claim management systems.
Adapt to new technology implementations, system upgrades, and digital tool rollouts, particularly in the areas of AI while maintaining productivity and service quality.
Acquire and maintain relevant Insurance License(s) to comply with state and Travelers’ requirements within three months of starting the job.
Perform other duties as assigned.