General Liability Claim Representative - Brookfield, WI

VetJobs•Brookfield, WI

1d•$67,000 - $110,600

About The Position

As a Claim Representative, General Liability, you will manage and investigate low- to moderate-complexity injury and/or property damage claims. The role involves customer contact, determining coverage, evaluating liability, assessing damages, establishing timely reserves, and issuing accurate payments within appropriate authority and oversight. You will work with customers, claimants, attorneys, vendors, internal stakeholders, and other parties to resolve claims accurately and efficiently while providing professional, empathetic service. You may also provide training and coaching to less experienced claim professionals. The position handles personal and/or business insurance liability claims, which may involve coverage disputes, contractual indemnity issues, and low-complexity litigation. The representative maintains claim records, adapts to technology updates and digital tools, and acquires and maintains relevant insurance licenses within three months of starting.

Requirements

High school diploma or GED.
At least one year of bodily injury liability, property damage liability, or comparable claim-related experience, or successful completion of the required Travelers Claim Representative training program.
Acquire and maintain relevant insurance license(s) within three months of starting, as required by state law and Travelers.
Demonstrated ability to comprehend and analyze policy language.

Nice To Haves

Bachelor’s degree.
Two years of liability, bodily injury, or comparable experience.
Active adjuster license, where required by state law.
Experience with claims management systems and advanced skills in Microsoft Office and enterprise technology systems and platforms.
Excellent verbal and written communication skills and ability to communicate clearly and professionally with multiple stakeholders.
Ability to analyze situations, exercise sound judgment, and make effective decisions.
Exceptional customer service skills and commitment to a positive customer experience, including empathy and professionalism during difficult conversations.
Strong attention to detail and organizational skills, with the ability to manage a high-volume workload and prioritize effectively.
Conflict resolution and negotiation skills, including the ability to handle complex or disputed claims and negotiate settlements.
Ability to manage stress, navigate difficult situations, and remain composed and professional under pressure while taking accountability for decisions.
Strong understanding of insurance principles and terminology, state insurance regulations, claim-handling requirements, and fair claims practices.
Ability to learn quickly from experience and apply it to new situations with speed and flexibility.

Responsibilities

Manage an active caseload of injury and/or property damage claims from first notice of loss through resolution within the assigned level of authority.
Investigate claims by contacting relevant parties to determine coverage, evaluate liability exposure, assess bodily injury and/or property damage, and establish appropriate reserves according to policy terms and management guidance.
Provide timely, professional communication to customers, opposing counsel, third-party vendors, internal stakeholders, and other parties.
Negotiate with claimants, attorneys, and representatives; convey settlements within authority; and issue payments accurately and promptly.
Handle low-complexity litigation.
Maintain accurate records of claim activity in claim management systems.
Adapt to technology implementations, system upgrades, and digital tool rollouts, including AI-related tools, while maintaining productivity and service quality.
Acquire and maintain relevant insurance license(s) within three months of starting, in compliance with state and Travelers requirements.
Perform other duties as assigned.
May provide training and coaching to less experienced claim professionals.