General Liability Claim Representative

Travelers • Melville, NY

2d • $67,000 - $110,600

About The Position

As a Claim Rep, General Liability, you will manage and investigate low- to moderate-complexity injury and/or property damage claims. This includes customer contact, determining coverage, evaluating liability, assessing damages, establishing timely reserves, and issuing timely and accurate payments within appropriate authority and oversight. In this fast-paced, detail-oriented, customer-focused role, you will work with customers, claimants, attorneys, and other parties to resolve claims accurately and efficiently while maintaining professionalism, empathy, and service. You may provide training and coaching to less experienced claim professionals.

Requirements

• High school diploma or GED.
• One year of bodily injury liability, property damage liability, or comparable claim-related experience, or successful completion of the required Travelers Claim Representative training program.
• Acquire and maintain relevant insurance license(s) within three months of starting the job.
• Active adjuster license where required by state law.

Nice To Haves

• Bachelor’s degree.
• Two years of liability, bodily injury, or comparable experience.
• Experience with claims management systems and advanced skills in Microsoft Office and enterprise technology systems and platforms.
• Excellent verbal and written communication skills, with the ability to convey information clearly and professionally to multiple stakeholders.
• Ability to analyze situations, exercise sound judgment, and make effective decisions.
• Exceptional customer service skills and commitment to providing a positive customer experience, including managing difficult conversations with empathy and professionalism.
• Strong attention to detail and organizational skills, including the ability to manage a high-volume workload and prioritize effectively.
• Conflict resolution and negotiation skills, including the ability to handle complex or disputed claims and negotiate settlements.
• Ability to manage stress, navigate difficult situations, maintain composure and professionalism under pressure, and take accountability for decisions.
• Strong understanding of insurance principles and terminology, with working knowledge of state insurance regulations, claim handling requirements, and fair claims practices.
• Ability to comprehend and analyze policy language.
• Ability to learn quickly from experience and apply it to new situations with speed and flexibility.

Responsibilities

• Manage an active caseload of injury and/or property damage claims from first notice of loss through resolution within the assigned level of authority.
• Handle low- to moderately complex personal and/or business insurance liability claims, potentially including coverage disputes and contractual indemnity issues.
• Gather and investigate information by contacting relevant parties to determine coverage, evaluate liability exposure, assess bodily injury and/or property damage, and establish appropriate reserves in accordance with policy terms and management guidance.
• Use internal resources as appropriate.
• Communicate professionally and in a timely manner with customers, opposing counsel, third-party vendors, internal stakeholders, and other parties.
• Negotiate with claimants, attorneys, representatives, and other constituents; convey settlements within authority and issue payments accurately and on time.
• Handle low-complexity litigation.
• Maintain accurate records of claim activity in claim management systems.
• Adapt to technology implementations, system upgrades, and digital tool rollouts, particularly involving AI, while maintaining productivity and service quality.
• Acquire and maintain relevant insurance licenses to comply with state and Travelers’ requirements within three months of starting the job.
• Perform other duties as assigned.
• May provide training and coaching to less experienced claim professionals.

Benefits

• Health insurance coverage for employees and eligible family members beginning on the first day of employment.
• Dollar-for-dollar 401(k) match on contributions up to the first 5% of eligible pay, subject to an annual maximum.
• Paying it Forward Savings Program, through which Travelers makes an annual 401(k) contribution when an employee makes a student loan payment.
• Pension Plan funded 100% by Travelers.
• Minimum of 20 days of paid time off annually.
• Nine paid company holidays.
• Wellness program with tools, discounts, resources, and support for wellness goals and caregiving needs.
• Mental health program offering free professional counseling services, health coaching, and other resources.
• Matching Gift and Volunteer Rewards program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED