General Liability Senior Technical Specialist - Brookfield, WI
About The Position
As a Senior Technical Specialist, General Liability, you will manage and investigate complex, higher-severity injury and/or property damage claims, including customer contact, coverage determinations, liability evaluations, damage assessments, timely reserve establishment, and accurate payments within appropriate authority and oversight. You will use advanced claims management, investigative, coverage evaluation, and settlement negotiation expertise to support timely and fair resolution. The role involves fostering professional relationships with customers and key stakeholders on claims involving significant litigation and extended resolution timelines, as well as mentoring and coaching Claim Professionals on higher-severity claims. The position independently manages an active caseload of personal and/or business insurance liability claims and litigation, including matters with coverage disputes and contractual indemnity issues. It requires coordinating comprehensive investigations and litigation strategies, negotiating with multiple parties, maintaining accurate claim records, and adapting to new technology and digital tools. Relevant insurance license(s) must be acquired and maintained within three months of starting, as required by state and Travelers requirements. Travel, including overnight stays, may be required for mediations, trials, or arbitration.
Requirements
- High school diploma or GED.
- At least three years of bodily injury liability, property damage liability, or comparable claim-related experience.
- Acquire and maintain relevant insurance license(s) within three months of starting, as required by state and Travelers requirements.
- Four years of bodily injury claim and litigation experience is listed as an ideal-candidate qualification.
- Active adjuster license, where required by state law, is listed as an ideal-candidate qualification.
- Ability to manage high-complexity personal and/or business insurance liability claims involving coverage disputes and contractual indemnity issues.
- Experience with claims management systems and advanced skills in Microsoft Office and enterprise technology systems and platforms.
- Excellent verbal and written communication skills, including the ability to understand, synthesize, and clearly explain complex information to multiple stakeholders.
- Ability to analyze complex situations, exercise sound judgment, and make effective decisions independently.
- Strong customer service skills, including proactively managing expectations, resolving escalated issues, and maintaining trust throughout complex claims.
- Strong attention to detail and organizational skills, including the ability to manage a high-volume workload and prioritize effectively.
- Advanced conflict-resolution and negotiation skills, including managing disputed high-value claims, negotiating settlements, and coordinating with legal counsel.
- Ability to manage stress, handle difficult situations, remain composed and professional under pressure, and take accountability for decisions.
- Strong understanding of insurance principles and terminology, state and federal insurance regulations, fair claims practices legislation, and legal requirements.
- Ability to interpret, apply, and clearly explain complex policy language, endorsements, and exclusions to assess coverage and claim eligibility.
- Ability to learn quickly from experience and apply it to new situations with speed and flexibility.
Nice To Haves
- Bachelor’s degree.
- Four years of bodily injury claim and litigation experience.
- Active adjuster license, where required by state law.
Responsibilities
- Independently manage an active caseload of injury and/or property damage claims and litigation from first notice of loss through resolution within the assigned authority.
- Investigate claims by contacting relevant parties to determine coverage, evaluate liability exposure, assess bodily injury and/or property damage, and establish appropriate reserves.
- Communicate professionally and promptly with customers, representatives, opposing counsel, third-party vendors, and internal stakeholders.
- Develop and execute advanced claim resolution strategies and coordinate internal and external resources for comprehensive investigations and evaluations.
- Partner with Counsel to develop, direct, and execute litigation management strategies.
- Manage multi-party negotiations to achieve optimal claim resolutions within delegated authority limits.
- Maintain accurate records of claim activity in claim management systems.
- Identify opportunities to improve or enhance best practices and offer creative solutions.
- Adapt to technology implementations, system upgrades, and digital tool rollouts, particularly involving AI, while maintaining productivity and service quality.
- Acquire and maintain relevant insurance license(s) within three months of starting, as required by state law and Travelers.
- Travel, potentially including overnight stays, to attend mediations, trials, arbitration, and related events, as needed.
- Perform other duties as assigned.
- Mentor and coach Claim Professionals, including providing mentoring on higher-severity claims.
Benefits
- Employees are eligible for performance-based cash incentive awards as part of the compensation and benefits program.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
