General Liability Technical Specialist - Brookfield, WI
About The Position
As a Technical Specialist, General Liability, you will independently manage and investigate moderate- to high-complexity injury and property damage claims, including litigation. The role involves customer contact, coverage determination, liability evaluation, damage assessment, establishing reserves, negotiating settlements, and issuing timely, accurate payments within the appropriate authority and oversight. You will build professional relationships with customers and stakeholders, including on claims involving significant litigation or extended timelines, and provide guidance and mentorship to Claim Representatives and Associate Claim Representatives. The position may require overnight travel for mediations, trials, arbitration, and related matters. Relevant insurance licenses must be acquired and maintained within three months of starting.
Requirements
- High school diploma or GED.
- At least two years of bodily injury liability, property damage liability, or comparable claim-related experience.
- Acquire and maintain relevant insurance license(s) within three months of starting, where required.
- Ability to investigate claims, determine coverage, evaluate liability, assess damages, establish reserves, and negotiate resolutions.
- Ability to communicate complex information clearly to multiple stakeholders, verbally and in writing.
- Ability to analyze complex situations, exercise sound judgment, and make effective decisions independently.
- Strong customer service skills, including handling difficult conversations with empathy and professionalism.
- Strong attention to detail and organizational skills, with the ability to manage a high-volume workload and prioritize effectively.
- Conflict resolution and negotiation skills, including handling complex or disputed claims and litigation.
- Ability to manage stress and maintain composure and accountability under pressure.
- Understanding of insurance principles and terminology, state insurance regulations, fair claims practices, and applicable legal requirements.
- Ability to interpret and apply policy language, endorsements, and exclusions to assess coverage and claim eligibility.
- Ability to learn from experience and apply learning to new situations with speed and flexibility.
Nice To Haves
- Bachelor’s degree.
- Three years of liability, bodily injury, or comparable claim experience.
- Two years of litigation claim experience.
- Active adjuster license, where required by state law.
- Experience with claims management systems and advanced skills in Microsoft Office and enterprise technology systems and platforms.
Responsibilities
- Independently manage an active caseload of injury and/or property damage claims and litigation from first notice of loss through resolution, within assigned authority.
- Investigate claims by contacting relevant parties to determine coverage, evaluate liability exposure, assess bodily injury and/or property damage, and establish appropriate reserves.
- Communicate professionally and promptly with customers, representatives, opposing counsel, third-party vendors, and internal stakeholders.
- Coordinate internal and external resources and use resolution strategies to conduct comprehensive claim investigations and evaluations.
- Negotiate with claimants, attorneys, contractors, and representatives; convey settlements within authority and issue timely, accurate payments.
- Coordinate with counsel to support litigation management strategies.
- Maintain accurate claim activity records in claim management systems.
- Identify opportunities to improve or enhance practices and offer creative solutions.
- Adapt to technology implementations, system upgrades, and digital tool rollouts, particularly involving AI, while maintaining productivity and service quality.
- Acquire and maintain relevant insurance licenses within three months of starting, as required by state and Travelers requirements.
- Travel, potentially including overnight stays, to attend mediations, trials, arbitration, and similar events, as needed.
- Perform other duties as assigned.
- Provide guidance and mentorship to Claim Representatives and Associate Claim Representatives.
Benefits
- Employees are eligible for performance-based cash incentive awards.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
