General Liability Senior Technical Specialist - Brookfield, WI

Military Spouse Corporate Career Network•Brookfield, WI

About The Position

As a Senior Technical Specialist, General Liability, you will manage and investigate complex, higher-severity bodily injury and/or property damage claims, including claims involving significant litigation and extended resolution timelines. Responsibilities include customer contact, coverage determination, liability and damage evaluation, timely reserve setting, and accurate payments within appropriate authority and oversight. The role uses advanced claims management, investigative, coverage evaluation, and settlement negotiation expertise to support timely and fair resolutions and build professional relationships with customers and key stakeholders. You will also mentor and coach Claim Professionals, including on higher-severity claims.

Requirements

High school diploma or GED.
At least three years of bodily injury liability, property damage liability, or comparable claim-related experience.
Acquire and maintain relevant insurance license(s) within three months of starting the job, as required by state law and Travelers.
Ability to manage complex claims and litigation, including coverage disputes and contractual indemnity issues.
Strong understanding of insurance principles and terminology, state and federal insurance regulations, fair claims practices legislation, and legal requirements.
Ability to interpret, apply, and clearly explain complex policy language, endorsements, and exclusions to assess coverage and claim eligibility.
Excellent verbal and written communication skills, including the ability to understand, synthesize, and clearly articulate complex information to multiple stakeholders.
Ability to analyze complex situations, exercise sound judgment, and make effective independent decisions.
Strong customer service skills, including proactively managing expectations, resolving escalated issues, and maintaining trust throughout complex claims.
Strong attention to detail and organizational skills, including the ability to manage high-volume workloads and prioritize effectively.
Advanced conflict resolution and negotiation skills, including managing disputed high-value claims, negotiating settlements, and coordinating with legal counsel.
Ability to manage stress, navigate difficult situations, maintain composure and professionalism under pressure, and take accountability for decisions.
Ability to learn from experience and apply it to new situations with speed and flexibility.

Nice To Haves

Bachelor’s degree.
Four years of bodily injury claim and litigation experience.
Active adjuster license, where required by state law.
Experience with claims management systems and advanced skills in Microsoft Office and enterprise technology systems and platforms.

Responsibilities

Independently manage an active caseload of injury and/or property damage claims and litigation from first notice of loss through resolution within delegated authority.
Handle complex personal and/or business insurance liability claims, often involving coverage disputes and contractual indemnity issues.
Contact relevant parties and thoroughly investigate claims to determine coverage, evaluate liability exposure, assess bodily injury and/or property damage, and establish appropriate reserves in accordance with policy terms and management guidance.
Communicate promptly and professionally with customers, representatives, opposing counsel, third-party vendors, and internal stakeholders.
Develop and execute advanced claim resolution strategies and coordinate internal and external resources for comprehensive investigations and evaluations.
Partner with counsel to develop, direct, and execute litigation management strategies.
Manage multiparty negotiations to achieve optimal resolutions within delegated authority limits.
Maintain accurate records of claim activity in claim management systems.
Identify opportunities to improve or enhance best practices and offer creative solutions.
Adapt to technology implementations, system upgrades, and digital tool rollouts, particularly AI tools, while maintaining productivity and service quality.
Acquire and maintain relevant insurance licenses required by the state and Travelers within three months of starting the job.
Travel, potentially including overnight stays, to attend mediations, trials, arbitration, and related proceedings, as needed.
Mentor and coach Claim Professionals, including providing higher-severity claims mentoring.
Perform other duties as assigned.