General Liability Technical Specialist - Downers Grove, IL

Military Spouse Corporate Career Network•Downers Grove, IL

About The Position

The General Liability Technical Specialist manages and investigates moderate-complexity injury and property damage claims, including customer contact, coverage determination, liability evaluation, damage assessment, timely reserve setting, and accurate payments within the appropriate authority and oversight. The role applies claims-management expertise, investigative techniques, coverage evaluation, and settlement negotiation to resolve claims fairly and promptly. It also builds professional relationships with customers and stakeholders on claims that may involve significant litigation or extended timelines, and provides guidance and mentorship to Claim Reps and Associate Claim Reps. The specialist independently manages an active caseload of injury and property damage claims and litigation from first notice of loss through resolution. Work typically includes high-complexity personal or business liability claims, potentially involving coverage disputes and contractual indemnity issues. The role coordinates claim investigations and litigation strategies, negotiates settlements, maintains accurate claim records, and adapts to technology changes, including AI tools. Relevant insurance licenses must be acquired and maintained within three months of starting. Travel, including overnight stays for mediations, trials, or arbitration, may be required.

Requirements

High school diploma or GED.
At least two years of bodily injury liability, property damage liability, or comparable claim-related experience.
Acquire and maintain required insurance license(s) within three months of starting.
Ability to analyze complex situations, exercise sound judgment, and make effective decisions independently.
Strong verbal and written communication skills, including the ability to understand, synthesize, and clearly explain complex information to multiple stakeholders.
Customer service skills and the ability to manage difficult conversations with empathy and professionalism.
Attention to detail and organizational skills, including the ability to manage a high-volume workload and prioritize effectively.
Conflict resolution and negotiation skills, including the ability to handle complex or disputed claims, negotiate settlements, and manage litigation.
Ability to manage stress and maintain composure, professionalism, and accountability under pressure.
Understanding of insurance principles and terminology, state insurance regulations, fair claims practices, and legal requirements applicable to claim handling.
Ability to interpret, apply, and clearly explain complex policy language, endorsements, and exclusions to assess coverage and claim eligibility.
Ability to learn from experience and apply it quickly and flexibly to new situations.

Nice To Haves

Bachelor’s degree.
Three years of liability, bodily injury, or comparable claim experience.
Two years of litigation claim experience.
Active adjuster license, where required by state law.
Experience with claims management systems and advanced skills in Microsoft Office and enterprise technology systems and platforms.

Responsibilities

Independently manage an active caseload of injury and property damage claims and litigation from first notice of loss through resolution, within level of authority.
Handle high-complexity personal or business insurance liability claims, which may include coverage disputes and contractual indemnity issues.
Contact relevant parties and investigate claims to determine coverage, evaluate liability exposure, assess bodily injury or property damage, and establish appropriate reserves.
Communicate promptly and professionally with customers, representatives, opposing counsel, third-party vendors, and internal stakeholders.
Use resolution strategies and coordinate internal and external resources to conduct comprehensive claim investigations and evaluations.
Negotiate with claimants, attorneys, contractors, representatives, and other constituents; convey settlements within authority and issue timely, accurate payments.
Coordinate with Counsel to support litigation management strategies.
Maintain accurate records of claim activity in claim management systems.
Identify opportunities to improve or enhance best practices and offer creative solutions.
Adapt to technology implementations, system upgrades, and digital tool rollouts, particularly AI tools, while maintaining productivity and service quality.
Acquire and maintain relevant insurance licenses to comply with state and Travelers requirements within three months of starting.
Travel, potentially including overnight stays, to attend mediations, trials, arbitration, and related events, as required.
Perform other duties as assigned.
Provide guidance and mentorship to Claim Reps and Associate Claim Reps.