General Liability Technical Specialist - Downers Grove, IL

VetJobs•Downers Grove, IL

1d•$85,600 - $141,200

About The Position

The General Liability Technical Specialist manages and investigates injury and property damage claims of moderate to high complexity, including customer contact, coverage determinations, liability evaluation, damage assessment, reserve setting, and timely, accurate payments within assigned authority and oversight. The role applies claims management expertise, investigative techniques, coverage evaluation, and settlement negotiation to resolve claims fairly and promptly. It also involves building professional relationships with customers and stakeholders on claims that may involve significant litigation or extend over long periods, and providing guidance and mentorship to Claim Representatives and Associate Claim Representatives. The specialist independently manages an active caseload of personal and/or business insurance liability claims and litigation, from first notice of loss through resolution. Work may include coverage disputes and contractual indemnity issues. The specialist investigates claims, communicates with relevant parties, coordinates resources, negotiates settlements, supports litigation strategies with counsel, maintains claim records, and contributes ideas to improve practices. The position also requires adapting to technology changes, including AI-related tools, and obtaining and maintaining relevant insurance licenses within three months of starting. Travel, including overnight stays, may be required for mediations, trials, and arbitration.

Requirements

High school diploma or GED.
At least two years of bodily injury liability, property damage liability, or comparable claim-related experience.
Acquire and maintain relevant insurance license(s) within three months of starting the job, as required.

Nice To Haves

Bachelor’s degree.
Three years of liability, bodily injury, or comparable claim experience.
Two years of litigation claim experience.
Active adjuster license, where required by state law.
Experience with claims management systems and advanced skills in Microsoft Office and enterprise technology systems and platforms.
Excellent verbal and written communication skills, including the ability to comprehend, synthesize, and clearly articulate complex information to multiple stakeholders.
Ability to analyze complex situations, exercise sound judgment, and make effective decisions independently.
Exceptional customer service skills, empathy, and professionalism when managing difficult conversations.
Strong attention to detail and organizational skills, including the ability to manage a high-volume workload and prioritize effectively.
Conflict resolution and negotiation skills, including the ability to handle complex or disputed claims, negotiate settlements, and manage litigation.
Ability to manage stress, navigate difficult situations, and maintain composure and professionalism under pressure while taking accountability for decisions.
Thorough understanding of insurance principles and terminology, state insurance regulations, fair claims practices, and applicable legal requirements.
Ability to interpret, apply, and clearly articulate complex policy language, endorsements, and exclusions to assess coverage and claim eligibility.
Ability to learn quickly from experience and apply learning to new situations with speed and flexibility.

Responsibilities

Independently manage an active caseload of injury and/or property damage claims and litigation from first notice of loss through resolution within assigned authority.
Handle personal and/or business insurance high-complexity liability claims, which may involve coverage disputes and contractual indemnity issues.
Contact relevant parties and investigate claims to determine coverage, evaluate liability exposure, assess bodily injury and/or property damage, and establish appropriate reserves.
Communicate promptly and professionally with customers, representatives, opposing counsel, third-party vendors, and internal stakeholders.
Use resolution strategies and coordinate internal and external resources for comprehensive claim investigations and evaluations.
Negotiate with claimants, attorneys, contractors, representatives, and other constituents; convey settlements within authority and issue payments accurately and promptly.
Coordinate with counsel to support litigation management strategies.
Maintain accurate records of claim activity in claim management systems.
Identify opportunities to improve or enhance best practices and offer creative solutions.
Adapt to technology implementations, system upgrades, and digital tool rollouts, particularly AI tools, while maintaining productivity and service quality.
Acquire and maintain relevant insurance licenses within three months of starting the job, as required by state and Travelers requirements.
Travel, potentially including overnight stays, to attend mediations, trials, arbitration, and related events.
Perform other duties as assigned.
Provide guidance and mentorship to Claim Representatives and Associate Claim Representatives.